Customer Platform Strategy Lead

AIA Australia; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

AIA Australia is seeking a Senior Platform BAU Lead to steer the evolution of our customer-facing digital platform in Hong Kong. You will partner with business and platform teams to translate needs into scalable capabilities, ensuring alignment with enterprise standards, security and operational goals, while championing continuous improvement.

You will oversee platform delivery across BAU and application management, shape roadmaps, prioritise initiatives, manage dependences and foster a

Qualifications

• Bachelor’s degree in Business, Information Technology, Computer Science, or related field/experience.
• 8+ years of progressive experience in Web/Mobile application development and software teams management.

Responsibilities

• Collaborate with business and technology stakeholders to maximize business value through technology investments.
• Build strong relationships with business stakeholders to understand objectives and application demand.
• Translate business requirements into scalable and sustainable technology solutions.
• Evaluate technology options, assess trade-offs, and recommend solutions that balance cost, risk, and value.
• Support portfolio planning, investment prioritization, and roadmap development.
• Identify opportunities to leverage technology innovation to improve customer experience and outcomes.
• Work as part of the platform team supporting the technical ownership of customer platform applications.
• Partner with stakeholders to manage functional demand, prioritization, and delivery planning.

Skills

Digital Delivery

SDLC (Agile/Waterfall)

Project Management

Stakeholder Management

Leadership

Customer-Centric Mindset

Education

Bachelor’s degree in Business, Information Technology, Computer Science, or related field

Tools

ELK

Dynatrace

Confluence

JIRA

Job description

AIA Australia is seeking a Senior Platform BAU Lead to steer the evolution of our customer-facing digital platform in Hong Kong. You will partner with business and platform teams to translate needs into scalable capabilities, ensuring alignment with enterprise standards, security and operational goals, while championing continuous improvement.

You will oversee platform delivery across BAU and application management, shape roadmaps, prioritise initiatives, manage dependences and foster a