Operations Officer

New World Development Company Limited; Hong Kong; On-site; HKD 279,000 - 446,000; Full time

Job summary

New World Development Company Limited is seeking a Shift-in-Charge for building facilities including carpark management and related services in Hong Kong. You will oversee day-to-day operations, supervise security, cleaning, maintenance, and traffic control, and ensure first-class service delivery to tenants and customers.

The role requires shift work (including overnight), strong leadership, and excellent customer service.

Qualifications

• Form 7 or above with at least 3 years of property management experience.
• Holder of Security Personnel Permit.
• Good communications, leadership and interpersonal skill.
• Work on shift (including Overnight shift) and call is required.
• Excellent customer service attitude.
• Can deliver clear instructions.
• Good command of English and Chinese (Cantonese and Mandarin).
• Member (or student member) of CIH / HKIH is preferred.

Responsibilities

• Serve as the shift-in-charge to ensure smooth day-to-day operation of specific assigned building facilities (including carpark) and management services which include tenant and customer services, maintenance, cleaning, security, traffic control etc, to deliver first class services standard to all tenants and customers.
• Enforce landlord's rights and statutory requirements
• Monitor the performance of services contractors together with technical team as and when required
• Work closely with other internal departments or stakeholders to ensure smooth daily operations, and support to marketing events and company activities
• Handle complaints, requests and enquiries, issue complaint-handling forms/work orders to respective departments concerned, support marketing activities and continuously strengthen relations with tenants
• Conduct emergency procedures established by the Company properly
• Implement company policies in various functions
• Perform any other duties as assigned by the senior

Skills

Leadership

Customer service

Communication

Bilingual English/Chinese

Education

Form 7 or above

Job description

Responsibilities

• Serve as the shift-in-charge to ensure smooth day-to-day operation of specific assigned building facilities (including carpark) and management services which include tenant and customer services, maintenance, cleaning, security, traffic control etc, to deliver first class services standard to all tenants and customers
• Enforce landlord's rights and statutory requirements
• Monitor the performance of services contractors together with technical team as and when required
• Work closely with other internal departments or stakeholders to ensure smooth daily operations, and support to marketing events and company activities
• Handle complaints, requests and enquiries, issue complaint-handling forms/work orders to respective departments concerned, support marketing activities and continuously strengthen relations with tenants
• Conduct emergency procedures established by the Company properly
• Implement company policies in various functions
• Perform any other duties as assigned by the senior

Responsibilities

• Serve as the shift-in-charge to ensure smooth day-to-day operation of specific assigned building facilities (including carpark) and management services which include tenant and customer services, maintenance, cleaning, security, traffic control etc, to deliver first class services standard to all tenants and customers
• Enforce landlord's rights and statutory requirements
• Monitor the performance of services contractors together with technical team as and when required
• Work closely with other internal departments or stakeholders to ensure smooth daily operations, and support to marketing events and company activities
• Handle complaints, requests and enquiries, issue complaint-handling forms/work orders to respective departments concerned, support marketing activities and continuously strengthen relations with tenants
• Conduct emergency procedures established by the Company properly
• Implement company policies in various functions
• Perform any other duties as assigned by the senior

Requirements

• Form 7 or above with at least 3 years of property management experience
• Holder of Security Personnel Permit
• Good communications, leadership and interpersonal skill
• Work on shift (including Overnight shift) and call is required
• Excellent customer service attitude
• Can deliver clear instructions
• Good command of English and Chinese (Cantonese and Mandarin), and general PC skill
• Member (or student member) of CIH / HKIH is preferred

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