Operations Manager

Active Global Specialised Caregiver (Hong Kong) Pte Ltd; Hong Kong; On-site; HKD 38,000 - 40,000; Full time

Benefits offered by this job

Discretionary Annual Bonus

15 Days Paid Annual Leave

Bank Holidays

Job summary

The Achievers International Academy Limited in Hong Kong seeks an experienced Operations Manager to lead the HK & Greater Bay Area hub. You will oversee a bilingual operations and administrative team, align HK HQ with the GBA execution arm, and drive efficiency, compliance, and scalable processes.

You will build KPIs, develop SOPs, manage cross-border liaison, and mentor staff while travelling to the GBA 1–2 weeks per month.

Qualifications

• Bachelor’s degree holder or above, or any equivalent academic qualification.
• Minimum 5 years of managerial experience (leading at least 6 people) with a proven track record in Operations or Customer Service.
• Native/Fluent Cantonese and Mandarin; excellent written and verbal English.
• Strong PC skills (MS Office/Excel) and an interest in using IT to solve operational inefficiencies.

Responsibilities

• Lead, mentor, and professionalise a sizeable Operations and Administrative team.
• Evaluate and restructure reporting lines; establish clear KPIs.
• Act as the primary conduit between HK Admin, Sales and Operations between HK and GBA.
• Develop training plans and staff retention strategies; conduct regular evaluations.
• Inherit and expand IT initiatives to automate tasks and streamline operations.
• Maintain SOPs to ensure stability during scaling.
• Ensure compliance standards and audit readiness.
• Manage administrative tasks and high-level reporting for HK leadership.

Skills

Team leadership

Cross-border liaison

Process improvement

Project management

Bilingual communication

Education

Bachelor’s degree

Tools

MS Office/Excel

Job description

Operations Manager (HK & Greater Bay Area)

About the Role

We are seeking a dynamic and process-driven Operations Manager to lead our regional hub. Managing a bilingual operation team in GBA & HK, the Operations Manager will be the bridge between our Hong Kong headquarters and our GBA execution team. This role is perfect for a leader who enjoys optimising systems, ensuring rigorous compliance, and mentoring a large, diverse team.

Key Responsibilities

Strategic Leadership & People Management
-Team Transformation: Lead, mentor, and professionalise a sizeable Operations and Administrative team, turning individual contributors into a high-performing unit.
-Structure & KPIs: Evaluate and restructure reporting lines to eliminate bottlenecks; establish clear performance metrics (KPIs).
-Cross-Border Liaison: Act as the primary conduit between HK Admin, Sales and the Operations team to ensure seamless communication.
-Talent Development: Execute training plans and staff retention strategies, conducting regular performance evaluations

Process Optimisation & Digital Transformation
-Systems Integration: Inherit and expand IT initiatives to automate manual tasks and streamline the operations cycle.
-SOP Development: Maintain and develop robust Standard Operating Procedures (SOPs) to ensure operational stability during scaling.

Compliance & Financial Oversight
-Regulatory Oversight: Ensure strict adherence to compliance standards across the Operations & Administrative teams.
-Audit Readiness: Maintain auditable documentation and internal controls for seamless compliance checks.
P&L & Reporting: Manage administrative tasks and prepare high-level reports for HK leadership.

Key Requirements

Education: Bachelor’s degree holder or above, or any equivalent academic qualification

Experience: Minimum 5 years of managerial experience (leading at least 6 people) with a proven track record in Operations or Customer Service.

Bilingual Leadership: Native/Fluent Cantonese and Mandarin; excellent written and verbal English. Must be able to command respect in the GBA office while communicating strategically with HK stakeholders.

Technical Savvy: Strong PC skills (MS Office/Excel) and an interest in using IT to solve operational inefficiencies.

Mobility: Must be willing to travel to the GBA area for 1–2 weeks per month.

Attributes: Strong problem-solving skills, detail-minded, strong skills in Project Management, ability to work under pressure, and a "hands-on" approach to leadership.

Benefits
Monthly Salary: $38,000 - $40,000 (Depending on experience)

Bonus: Discretionary Annual Bonus

Leave: 15 Days Paid Annual Leave + Bank Holidays

Learn more about our organisation at:

www.activeglobalcaregiver.hk

www.activeglobalcaregiver.sg

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Your application will include the following questions:

How many years' experience do you have in a Management Role? How many years' experience do you have as an assistant operations manager? How would you rate your Cantonese language skills? Which of the following statements best describes your right to work in Hong Kong? Which of the following Microsoft Office products are you experienced with? What's your expected monthly basic salary? How many years' experience do you have as a Case Consultant? Which of the following languages are you fluent in?

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