Operations Analyst

Zeal Group; Hong Kong Island; Hybrid; HKD 402,000 - 647,000; Full time

Benefits offered by this job

Medical insurance

Annual leave

Job summary

Zeal Group is seeking a versatile administrator to serve as the HK office hub, handling office operations, IT enablement, and basic financial reviews. This hybrid role requires coordinating with vendors and internal teams to keep systems and facilities running smoothly.

The ideal candidate has 3+ years in operations or admin roles, a STEM degree, Mandarin fluency, and willingness to adopt new technologies. English basics are required, with Cantonese a plus.

Qualifications

• 3+ years of experience in office administration, operations, or IT support.

Responsibilities

• Oversee office environment maintenance, procurement, equipment record-keeping, and asset inventory.
• Coordinate with property management, vendors, and internal teams to ensure smooth office operations.
• Review reimbursement claims per company policies, verifying receipts and budget allocation.
• Liaise with Finance to follow reimbursement processes.
• Handle asset retrieval, system access termination, and documentation filing for departing employees.
• Maintain office networks, hardware/software systems, and meeting room equipment.
• Assist HQ IT team with system upgrades, account management, and basic troubleshooting.
• Engage in cross-departmental or regional projects as needed.

Skills

Mandarin fluency

Cantonese preferred

English (basic reading & writing)

Problem solving

Learning agility

Asset management

Cross-functional collaboration

Education

Bachelor's degree in STEM or related field

Tools

Basic IT operations

AI tools familiarity

Job description

About the role

This role serves as the integrated administrative hub for the Group's Hong Kong office, combining office operations, initial financial review, HR process support, and IT enablement. It is a cross-functional, hybrid position.

Key responsibilities

• Oversee office environment maintenance, procurement, equipment record-keeping, and asset inventory
• Coordinate with property management, vendors, and internal teams to ensure smooth office operations
• Review reimbursement claims in accordance with company financial policies, verifying receipt compliance and budget allocation
• Liaise with the Finance department to follow through on reimbursement processes
• Handle asset retrieval, system access termination, and documentation filing for departing employees
• Participate in daily maintenance of office networks, hardware/software systems, and meeting room equipment
• Assist the HQ IT team in system upgrades, account management, and basic troubleshooting
• Engage in cross-departmental or regional projects as business needs arise (e.g., employer branding, system rollouts, process optimization)

Requirements

• 3 years of experience or above
• Bachelor's degree or above in STEM or related fields preferred
• Fluent in Mandarin; Cantonese proficiency is an advantage; basic English reading and writing skills
• Must hold a valid Hong Kong work status (Permanent Resident, One-way Permit, IANG, Top Talent Pass Scheme, etc.)
• Logical and systematic thinking – skilled at structuring processes and solving problems in a results-oriented manner
• Hands-on and learning agility – familiar with basic IT/software operations and AI tools, with a willingness to quickly adopt new technologies
• Clear written and spoken communication in both Chinese and English, able to collaborate seamlessly with colleagues across Greater China and internationally
• Highly sensitive and meticulous when handling assets, financial data, and employee information
• Capable of managing multiple tasks simultaneously with proactive prioritization, adaptable to project-based rhythms
• Direct involvement in core office operations and IT enhancement projects, gaining versatile cross-functional experience
• Collaborate with colleagues from diverse cultural backgrounds, broadening your professional horizons
• Competitive compensation and benefits package to be discussed during interview, including annual leave, medical insurance, etc.
• High performers may advance into broader management or HR functions