Assistant Operations Manager / Operations Manager (AOM / OM)

Amala Limited; Hong Kong; On-site; HKD 420,000 - 780,000; Full time

Benefits offered by this job

Performance-Based Rewards

Comprehensive Medical Care

Leadership & Skill Growth

Job summary

Amala Limited in Hong Kong seeks an experienced Operations Manager to lead front-line teams, optimize service delivery, and drive operational excellence.

The role covers daily operations, strategic planning, cost control, and cross-department coordination, with a focus on quality, efficiency, and customer satisfaction. Applicants should have strong leadership, communication, and problem-solving skills, plus relevant operations experience.

Qualifications

• Diploma or higher in Business Administration, Operations Management, or Logistics Management.
• 1–3 years experience in operations management or team supervision (AOM).
• 4+ years operations management experience with at least 2 years in leadership (OM).

Responsibilities

• Oversee daily operations to ensure smooth business performance.
• Develop and implement strategies to enhance productivity and service quality.
• Monitor costs, budget control, and resource allocation.
• Lead and coach the operations team and evaluate performance.
• Coordinate with internal departments to meet projects and objectives.
• Analyze data to identify improvements and implement solutions.
• Handle customer complaints and emergencies to maintain service excellence.

Skills

Communication

Coordination

Leadership

Education

Diploma in Business Administration / Operations Management / Logistics Management

Job description

Assistant Operations Manager / Operations Manager (AOM / OM)

Amala, a proud member of the Good Employer Charter, is an innovative and sustainable leader in environmental services. We are seeking an experienced and result-oriented Operations Manager to lead our front-line teams, optimize service delivery, and drive operational excellence.

Job Responsibilities

Oversee and manage the Company's daily operations to ensure smooth and efficient business performance.

Develop and implement operational strategies to enhance productivity and service quality.

Monitor operational costs, budget control, and resource allocation.

Lead and manage the operations team, including training, coaching, and performance evaluation.

Coordinate with internal departments to ensure projects and operational objectives are completed in a timely manner.

Analyze operational data, identify areas for improvement, and implement effective solutions.

Handle customer complaints and emergency situations professionally to maintain service excellence.

Requirements

Education

Diploma or above in Business Administration, Operations Management, Logistics Management, or a related discipline is preferred.

Experience

Assistant Operations Manager (AOM)

1 to 3 years of experience in operations management or team supervision.

Previous experience in the service, retail, logistics, or related industries is an advantage.

Operations Manager (OM)

Minimum 4 years of operations management experience.

At least 2 years of managerial experience.

Experience in cross-functional management and strategic planning is preferred.

Strong communication and coordination skills.

Ability to work under pressure and effectively handle unexpected situations.

Holders of a driving license preferred

Personal Attributes

Proactive, active, self-motivated, and highly responsible.

Detail-oriented with strong execution abilities.

Excellent time management and organisational skills.

Positive attitude with a strong team-oriented mindset.

We offer:

Performance-Based Rewards: Regular reviews with attractive, performance-driven salary increases.

Leadership & Skill Growth: Continuous training to sharpen your operational and management skills.

Comprehensive Medical Care: Full medical coverage for your health and peace of mind.

Work Location: Hong Kong

Working Hours: Monday to Saturday 9:00am-6:00pm (subject to operational requirements when necessary)

We welcome applications from high-potential Assistant Operations Managers and experienced Operations Executives seeking to advance their careers in operations management.