Head of Operations, Multi-Brand F&B & Openings

CL Holdings Limited; Hong Kong; On-site; HKD 900,000 - 1,700,000; Full time

Benefits offered by this job

Discretionary Bonus

Staff Dining Discount

Job summary

Cafe Deco Group is seeking an Operations Director to lead operational excellence across its multi-brand F&B portfolio in Hong Kong. You will balance strategic direction with hands-on leadership of front-of-house operations, cross-functional collaboration, and project management for new openings.

The role calls for a strong commercial mindset, a decade of operations leadership, and fluent Chinese and English communication. A competitive benefits package accompanies the position.

Qualifications

• University Degree or Higher Diploma in hospitality disciplines.
• 10 years operations management experience in running a multi-brand F&B company.
• Strong commercial acumen, project management capability, and the ability to lead cross-functional teams.
• Excellent communication, stakeholder management, and problem-solving skills and risk management.
• Good command of written and spoken Chinese and English.

Responsibilities

• Provide senior operational leadership across the F&B portfolio, ensuring service standards, performance, and successful new outlet delivery.
• Identify market trends and consumer insights to explore and evaluate new business opportunities.
• Manage business reviews, performance analysis, and action plans addressing operational issues and opportunities.
• Oversee multi-brand operational performance, maintaining brand identity while leveraging centralized efficiencies.
• Lead front-of-house training programs to deliver best-in-class hospitality.
• Lead open-ing processes and collaborate on concept building and pre-opening timelines for new outlets.
• Drive financial performance, budgets, and optimize processes to increase efficiency and profitability.
• Manage landlord relationships and property matters.

Skills

Cross-functional leadership

Stakeholder management

Education

University Degree or Higher Diploma in Hospitality

Tools

MS Office

Job description

Cafe Deco Group is seeking an Operations Director to lead operational excellence across its multi-brand F&B portfolio in Hong Kong. You will balance strategic direction with hands-on leadership of front-of-house operations, cross-functional collaboration, and project management for new openings.

The role calls for a strong commercial mindset, a decade of operations leadership, and fluent Chinese and English communication. A competitive benefits package accompanies the position.