Operations Manager

Roasters Specialty Coffee House Hong Kong; Hong Kong; On-site; HKD 420,000 - 600,000; Full time

Job summary

Roasters Specialty Coffee House Hong Kong is seeking an Operations Manager to oversee daily store operations and ensure an exceptional guest experience. This full-time, on-site role in Hong Kong SAR involves staff scheduling, training, and cost control to meet financial targets.

The candidate will monitor inventory, coordinate with suppliers, analyze sales data, and support marketing activities to drive growth while maintaining high standards of service and cleanliness across the coffee house

Qualifications

• Experience in hospitality or food and beverage operations with ability to manage day-to-day store activities and front-of-house workflows.
• Leadership, training, and performance management to support a diverse customer-focused workforce.
• Strong inventory management, supplier coordination, and basic budgeting or cost control.
• Competence with POS systems, basic data analysis, and operational reporting.

Responsibilities

• Oversee daily store operations and guest experience in Hong Kong SAR.
• Manage staff scheduling, performance, and training.
• Monitor inventory levels and coordinate with suppliers.
• Implement cost-control measures to meet financial targets.
• Analyze sales and operational data to streamline processes and support marketing efforts.
• Handle escalated guest inquiries and ensure compliance with local regulations.

Skills

Team leadership

Staff training

Performance management

Inventory management

POS systems

Data analysis

Interpersonal skills

Education

Hospitality management diploma/degree

Tools

POS systems

Job description

Company Description

Roasters Specialty Coffee House is a premium specialty coffee brand founded in Dubai and now expanding internationally with a flagship location in Hong Kong. The company sources exceptional coffees from around the world, including rare and auction-grade lots, and roasts each bean to highlight its unique character. Guests enjoy world-class coffee alongside artisan bakery items, signature desserts, and an all-day dining menu designed for both casual visits and meaningful connections. Roasters Central is looking for operation manager.

Role Description

The Operations Manager is a full-time, on-site role based in Hong Kong SAR, responsible for overseeing daily store operations and ensuring an exceptional guest experience. This role manages staff scheduling, performance, and training, while maintaining high standards of product quality, service, and cleanliness across the coffee house and dining areas. The Operations Manager monitors inventory levels, coordinates with suppliers, and implements cost-control measures to meet financial and operational targets. They analyze sales and operational data, streamline processes, and support marketing and promotional activities to drive growth. The role also includes handling escalated guest inquiries, ensuring compliance with local regulations, and fostering a positive, inclusive workplace culture.

Qualifications

• Experience in hospitality or food and beverage operations, with proven ability to manage day-to-day store activities and front-of-house workflows.
• Skills in team leadership, staff training, and performance management to support a diverse, customer-focused workforce.
• Strong capabilities in inventory management, supplier coordination, and basic budgeting or cost control.
• Competence in using POS systems, basic data analysis, and operational reporting to inform decisions and improvements.
• Excellent communication and interpersonal skills, with a commitment to gender-neutral, non-discriminatory, and inclusive practices.
• Ability to work on-site full time in Hong Kong SAR, with flexibility for peak hours, weekends, and holidays as needed.
• Prior experience in specialty coffee or premium dining environments is an advantage; barista or coffee knowledge is a plus.
• Relevant diploma or degree in hospitality management, business, or a related field preferred, or equivalent practical experience.