Operations Lead: Client Experience & Team Coordination

AEDGE HOLDINGS PTE. LTD.; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Job summary

AEDGE HOLDINGS PTE. LTD. is seeking an Operations Executive with strong communication and coordination skills to oversee all aspects of our operations and ensure a seamless experience for clients. You will be organized, meticulous, self-motivated, and resourceful.

You will manage day-to-day tasks, supervise general workers, handle client inquiries, coordinate with vendors and internal teams, and ensure timely reports and adherence to SOPs while maintaining excellent service.

Qualifications

• Minimum 'O' or 'N' Level / ITE / Diploma in Business Administration or relevant field.
• At least 1–3 years of experience in customer service, operations, business support, or relevant fields.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to work independently in a fast-paced environment and manage multiple tasks.

Responsibilities

• Handle day-to-day operational tasks including site visits, deployment schedules, duty rosters, and client inquiries to ensure operational efficiency.
• Lead and manage the team of general workers.
• Respond and coordinate in emergencies such as manpower shortages or client complaints.
• Attend meetings with clients, vendors, and internal staff as needed.
• Ensure timely submission of reports and claims and manage property items.

Skills

Customer service

Communication

Operations coordination

Team collaboration

Education

O/N Level / ITE / Diploma in Business Administration

Tools

Microsoft Office

Job description

AEDGE HOLDINGS PTE. LTD. is seeking an Operations Executive with strong communication and coordination skills to oversee all aspects of our operations and ensure a seamless experience for clients. You will be organized, meticulous, self-motivated, and resourceful.

You will manage day-to-day tasks, supervise general workers, handle client inquiries, coordinate with vendors and internal teams, and ensure timely reports and adherence to SOPs while maintaining excellent service.