Repair Service Lead

Leadingnation; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Leadingnation's client in Hong Kong is seeking a Service Operations Manager to lead a team of service technicians and drive after-sales excellence across Greater China.

You will oversee repair and maintenance, optimize workflows, coach staff, collaborate with Customer Service, Logistics and Sales, and champion lean improvement initiatives while supporting regional projects and occasional travel.

Qualifications

• Degree in engineering or related technical field.
• Proven experience leading repair, maintenance or service operations.
• Strong understanding of repair processes, diagnostics and service workflows.
• Experience applying Lean, Six Sigma or similar improvement methodologies.
• Proven ability to drive operational excellence and service performance.

Responsibilities

• Lead and develop a team of service technicians, fostering a high-performance and customer-focused culture.
• Oversee daily repair and maintenance operations, ensuring service quality, productivity, and efficiency targets are achieved.
• Drive cost control and operational effectiveness through reduction of repair failures and process inefficiencies.
• Coach, mentor, and train team members to strengthen technical capabilities and support career development.
• Monitor performance indicators and implement actions to improve quality, turnaround time, and operational results.
• Lead continuous improvement initiatives to optimize service workflows and workshop productivity.
• Partner with Customer Service, Logistics, Sales and other internal stakeholders to enhance customer experience.
• Act as a process expert, supporting regional projects and operational excellence initiatives across Greater China.
• Participate in process enhancement projects, pilot programs, and best-practice implementation activities.
• Promote a culture of accountability, continuous improvement, and operational excellence.

Skills

Team leadership

Coaching

Stakeholder management

Bilingual English/Cantonese

Lean & quality

SAP experience

Customer focus

Education

Degree in Engineering or related technical discipline

Tools

SAP ERP

Job description

Our client is a global industrial products organization with a strong reputation for product quality, technical expertise, and customer support. The Hong Kong team plays an important role in delivering after-sales service excellence while supporting regional operational improvement initiatives across Greater China.

Responsibilities

• Lead and develop a team of service technicians, fostering a high-performance and customer-focused culture.
• Oversee daily repair and maintenance operations, ensuring service quality, productivity, and efficiency targets are achieved.
• Drive cost control and operational effectiveness through reduction of repair failures and process inefficiencies.
• Coach, mentor, and train team members to strengthen technical capabilities and support career development.
• Monitor performance indicators and implement actions to improve quality, turnaround time, and operational results.
• Lead continuous improvement initiatives to optimize service workflows and workshop productivity.
• Partner closely with Customer Service, Logistics, Sales, and other internal stakeholders to enhance customer experience.
• Act as a process expert, supporting regional projects and operational excellence initiatives across Greater China.
• Participate in process enhancement projects, pilot programs, and best-practice implementation activities.
• Promote a culture of accountability, continuous improvement, and operational excellence.

Requirements

• Degree in Engineering or a related technical discipline.
• >5 years of experience in repair, maintenance, service operations, or related functions, with prior team leadership experience.
• Solid understanding of repair processes, technical documentation, diagnostics, testing, and service workflows.
• Knowledge of Lean principles, continuous improvement methodologies, and quality management practices.
• Proven track record in driving operational excellence and improving service performance.
• Strong coaching, communication, and stakeholder management skills.
• Customer-oriented mindset with the ability to lead change and influence teams.
• Fluency in English and Cantonese; Mandarin is an advantage.
• Experience using SAP or similar ERP systems is preferred.
• Open to occasional regional travel when required.