Operations & Customer Relations Specialist (No Sales)

Active Global Specialised Caregiver (Hong Kong) Pte Ltd; Hong Kong; On-site; HKD 246,000 - 257,000; Full time

Benefits offered by this job

Public holidays (compensated on Week-”

15 days paid annual leave

MPF

medical benefits

Job summary

Active Global Specialised Caregiver (Hong Kong) Pte Ltd in Hong Kong is seeking an Operations & Customer Relations Officer focused on premium domestic helper services. This 100% operations role emphasizes problem-solving, document processing, and dispute mediation over sales targets.

You will manage end-to-end visa applications, compliance advisories, and post-placement support while maintaining high standards of service and a smooth workflow across the team.

Qualifications

• Minimum 2–3 years of solid experience in the domestic helper agency industry.
• Deep familiarity with HK Immigration and Consulate procedures.
• Fluent in Cantonese and English (spoken and written).

Responsibilities

• End-to-End Document Processing: Independently handle and monitor domestic helper working visa applications (HK Immigration Department) and contract notarization procedures at the Consulates.
• Crisis Management & Dispute Resolution: Act as the primary point of contact for post-arrival support. Professionally and calmly handle employer complaints, manage client expectations, and de-escalate conflicts between employers and helpers.
• Compliance Advisory: Provide accurate advice to both employers and helpers regarding the Hong Kong Employment Ordinance (Cap. 57) and Standard Employment Contract terms (e.g., termination, severance, rest days).
• Helper Relations: Conduct briefings for newly arrived helpers and provide ongoing psychological and operational support to ensure a smooth transition into their employers' households.
• Operational Optimisation: Assist management in streamlining internal workflows, from initial intake to post-placement follow-ups, ensuring zero operational bottlenecks.

Skills

Cantonese

English

Conflict mediation

Independent problem-solver

Job description

Active Global Specialised Caregiver (Hong Kong) Pte Ltd in Hong Kong is seeking an Operations & Customer Relations Officer focused on premium domestic helper services. This 100% operations role emphasizes problem-solving, document processing, and dispute mediation over sales targets.

You will manage end-to-end visa applications, compliance advisories, and post-placement support while maintaining high standards of service and a smooth workflow across the team.