Luxury Appliance Customer Experience Specialist

Global Executive Consultants Ltd.; Hong Kong; On-site; HKD 167,400 - 223,200; Full time

Job summary

Global Executive Consultants Ltd. is seeking a Customer Service Officer in Hong Kong. This role involves delivering exceptional service via hotline and counter, managing customer inquiries, and resolving complaints. Candidates should have 1-2 years' experience or be fresh graduates with a passion for service. Fluency in English and Chinese is essential, along with strong communication skills and a problem-solving attitude. The position offers a chance to cultivate positive customer relationships in a multinational company.

Qualifications

• 1-2 years of experience in customer service role; Fresh graduates with a passion for service are highly encouraged to apply.
• Excellent interpersonal and communication skills with a customer-first attitude.
• Patient, empathetic, and a strong problem-solver.

Responsibilities

• Deliver professional and friendly service via the customer service hotline and customer counter.
• Manage inbound calls, including appointment booking, order processing, and general inquiry resolution.
• Address and resolve customer complaints with patience and professionalism.
• Cultivate positive customer relationships through attentive listening and proactive engagement.
• Introduce and promote company products and services appropriately based on customer needs.
• Conduct professional follow-ups to ensure customer requests are fully resolved and satisfaction is achieved.
• Gather and document customer feedback to support ongoing service and process improvements.

Skills

Fluent in written and spoken English

Fluent in written and spoken Chinese

Excellent interpersonal and communication skills

Basic computer literacy (MS Office, email)

Strong problem-solving skills

Job description

Global Executive Consultants Ltd. is seeking a Customer Service Officer in Hong Kong. This role involves delivering exceptional service via hotline and counter, managing customer inquiries, and resolving complaints. Candidates should have 1-2 years' experience or be fresh graduates with a passion for service. Fluency in English and Chinese is essential, along with strong communication skills and a problem-solving attitude. The position offers a chance to cultivate positive customer relationships in a multinational company.