Operations Assistant Manager / Manager

Private Advertiser; Hong Kong Island; On-site; HKD 420,000 - 660,000; Full time

Job summary

Private Advertiser is seeking an experienced Operations Manager to lead critical service delivery in Hong Kong and drive KPI achievement. You will oversee safety, regulatory compliance (GDPMD), and robust inventory control while building a high-performance team.

You will manage budgets, optimize processes, and mentor staff to enhance productivity and service quality in a fast-paced startup environment.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Operations Management, or related field.
• Experience in operations, logistics, supply chain, healthcare logistics, or contract logistics.
• Demonstrated leadership and people management experience.
• Strong financial acumen with exposure to budget and P&L management.
• Knowledge of inventory management systems and operational controls.

Responsibilities

• Lead operational activities to ensure service excellence and KPI achievement.
• Ensure compliance with safety, security, quality, and GDPMD requirements.
• Maintain and enforce operational procedures and policies.
• Monitor performance and implement corrective actions.
• Manage program and operational P&L within budgets.
• Lead inventory management and reconcile physical inventory with records.
• Develop and coach team members through training.

Skills

Leadership

People management

Budgeting

Financial acumen

Stakeholder management

Problem-solving

Communication

Education

Bachelor's degree in Supply Chain, Logistics, Operations Management, Business Administration, or related discipline

Tools

Inventory management systems

ERP software

Job description

Key Responsibilities

• Lead operational activities to ensure service excellence, achievement of KPIs, and high levels of customer satisfaction.
• Ensure compliance with all safety, security, quality, and regulatory requirements, including Hong Kong Good Distribution Practice for Medical Devices (GDPMD).
• Maintain and enforce operational procedures, policies, and best practices across the organization.
• Monitor operational performance and implement corrective actions where necessary.

Financial & Business Performance

• Manage program and operational P&L responsibilities, ensuring costs remain within approved budgets.
• Identify and implement opportunities to improve productivity, efficiency, and service quality.
• Drive continuous improvement initiatives that enhance profitability and operational effectiveness.
• Build and maintain a high-performance, collaborative team culture.
• Coach, mentor, and develop team members through regular feedback and training.
• Conduct on-the-job training to improve employee capability, productivity, and engagement.
• Promote accountability, ownership, and operational excellence within the team.

Client Relationship & Inventory Management

• Serve as the primary point of contact for key clients and maintain strong working relationships.
• Ensure excellent service delivery through proactive communication and issue resolution.
• Lead inventory management and control processes to maintain inventory accuracy and integrity.
• Conduct regular reconciliations between physical inventory and system records, including client-managed inventory and consignment stock.
• Monitor inventory performance and implement actions to minimize discrepancies.

Quality & Continuous Improvement

• Ensure high standards of quality, documentation, and operational processes.
• Lead process optimization projects, system enhancements, and operational improvement initiatives.
• Identify and implement best practices to improve inventory accuracy, service quality, and business performance.

Additional Responsibilities

• Undertake other duties and projects as assigned by the reporting manager or headquarters.
• Support broader business initiatives and organizational objectives.

Requirements

• Bachelor's degree in Supply Chain, Logistics, Operations Management, Business Administration, or a related discipline.
• Relevant experience in operations, logistics, supply chain, healthcare logistics, or contract logistics.
• Demonstrated leadership and people management experience.
• Strong financial acumen with exposure to budget and P&L management.
• Knowledge of inventory management systems and operational controls.
• Familiarity with GDPMD and regulated healthcare environments is an advantage.
• Strong communication, stakeholder management, and problem-solving skills.
• Ability to thrive in a dynamic and fast-paced startup environment.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?
• How many years' experience do you have as an assistant operations manager?
• What is your highest level of education?