Operation Support Manager

HKT; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Job summary

HKT in Hong Kong is seeking an experienced Office Administration Manager to oversee daily operations, ensure SOP compliance, and drive workflow improvements. You will supervise clerical staff and coordinate office facilities and IT requests to maintain smooth business operations.

The role requires strong data handling abilities, problem-solving skills, and fluent English and Chinese communication, with timely reporting to supervision and collaboration across teams.

Qualifications

• Minimum 3 years of experience in office administrative management.
• Strong problem-solving and data handling skills.
• Excellent English and Chinese communication; timely reporting to supervisor.

Responsibilities

• SOP and compliance documentation preparation and updates.
• Workflow creation and continuous process improvement.
• Lead UAT and supervise clerical and admin staff.
• Oversee office facilities and IT requests; daily and monthly reports.
• Supervise the team to ensure day-to-day operations run smoothly.

Skills

Office administration

Project leadership

Data analysis

MS Office

English & Chinese communication

Education

Form 5 / DSE Graduate with 3+ years in office admin management

Job description

• SOP and compliance documentation preparation and update to ensure comply compliance & rules requirements
• Workflow creation, review progress of procedures and continuously improve
• Leading and conduct UAT
• Perform ad hoc projects / tasks as required
• Identify common issues and make recommendations to management for continuous improvement of the service we deliver to our customers
• Produce analysis reports and statistical modeling for the management
• Perform ad hoc projects / tasks as required
• Supervise the team to provide clerical and administrative support
• Supervise the team to support office administrative general duties, such as office facility management and IT request arrangement
• Supervise the team to provide the daily & monthly reports
• Supervise the team to support the company ensuring day-to-day operations are running smoothly

To Succed in this Role:

• Form 5 / DSE Graduate or above with a minimum of 3 years or above relevant experience in office administrative management
• Timely report to supervisor
• Always have Can-Do Spirit
• Independent to lead a project
• Strong problem-solving skills
• Interpersonal communication skills
• Able to initiate and drive changes across all levels
• Critical thinker with innovative problem-solving skills
• Flexibility and refuse to blindly follow
• Good analytical and solid data handling experience
• Meticulous attention to detail
• Sensitive to figures and accuracy
• Proficiency in MS Office applications
• Proficiency in spoken and written English and Chinese is a prerequisite