Onsite System Engineer

IT Channel (Asia) Limited; Hong Kong; On-site; HKD 350,000 - 520,000; Full time

Job summary

IT Channel (Asia) Limited in Hong Kong is seeking an IT Infrastructure Administrator to manage server infrastructure, cloud projects, and related support tasks. You will install, configure, upgrade, patch, and monitor systems while ensuring security and high availability.

You'll work with offshore teams and clients to coordinate changes, releases and incidents, and document procedures in Chinese or English. Fluent Cantonese and Mandarin are preferred, with strong problem-solving skills.

Qualifications

• Bachelor’s degree in computing, information technology or related discipline.
• 3-5 years of experience in system maintenance and support, preferably with HKSARG systems.
• Strong knowledge of Linux, Veritas NetBackup, and Kubernetes.
• Experience implementing IT security measures and complying with security standards.
• Strong troubleshooting, incident handling, and root-cause analysis skills.
• Familiar with ITSM processes (incident, change and problem) and related tooling.
• Ability to work independently at client premises and coordinate with offshore teams.
• Fluent Cantonese and Mandarin; written Chinese and English proficiency.

Responsibilities

• Perform system installation, configuration, integration and upgrades on servers and related infrastructure.
• Conduct routine server maintenance, patching and performance tuning.
• Monitor capacity and performance trends; execute capacity planning.
• Diagnose system issues; perform root-cause analysis and remedial solutions.
• Prepare and maintain documentation in Chinese or English.
• Collaborate with offshore team and client stakeholders to coordinate changes, releases and incidents.

Skills

Linux systems

Kubernetes

Veritas NetBackup

Cloud infrastructure

Security compliance

Incident handling

Client communication

Education

Bachelor's degree in computing or IT

Tools

ITSM tooling

Documentation tools

Job description

Provide IT infrastructure administration and support, including configuration, management, and troubleshooting services. Implement IT infrastructure and cloud related projects with the team and vendors.

Job Responsibilities

Perform system installation, configuration, integration and upgrades on servers and related infrastructure.

Conduct routine server maintenance, system patching and performance tuning to ensure stable and secure operations.

Monitor system capacity and performance trends, recommend and execute capacity planning actions.

Diagnose system issues, perform root‑cause analysis and provide effective remedial solutions within agreed timelines.

Articulate maintenance solutions and technical recommendations to clients in a clear and professional manner.

Prepare and maintain high‑quality documentation (procedures, incident reports, change records and solution proposals) in Chinese or English.

Collaborate closely with offshore team members and client stakeholders to coordinate changes, releases and incident handling.

Qualifications:

A Bachelor’s degree in computing, information technology or a related discipline.

3-5 Years of Experience

Proven experience in system maintenance and support, preferably with HKSARG systems.

Strong technical knowledge of systems on cloud platforms and infrastructure, including Linux, Veritas NetBackup (NBU) and Kubernetes (K8S).

Experience in implementing IT security measures and complying with organizational security standards.

Strong problem‑solving and troubleshooting skills, including incident handling and root‑cause analysis.

Familiarity with IT service management processes such as incident, change and problem management, and related tooling.

Ability to work independently and proactively at client premises while coordinating closely with internal and offshore teams.

Strong communication skills with both offshore team members and clients, including the ability to clearly explain maintenance solutions and recommendations.

Good documentation skills in Chinese or English for technical procedures and reports.

Fluent in Cantonese and Mandarin with proficiency in written Chinese and English.

Hirer responsiveness Salary match Number of applicants

Information Technology Services 101-1,000 employees

With its headquarters in Hong Kong, IT Channel (Asia) Limited is one of Asia Pacific's leading Business Solution Integrators. We bring the world's latest technological products and solutions to our customers, helping them maximize the return on their technology investment by skillfully integrating innovative business solutions, advanced technology and complex system infrastructures.

With its headquarters in Hong Kong, IT Channel (Asia) Limited is one of Asia Pacific's leading Business Solution Integrators. We bring the world's latest technological products and solutions to our customers, helping them maximize the return on their technology investment by skillfully integrating innovative business solutions, advanced technology and complex system infrastructures.