Onsite AV Support Technician (Travel Required)

AVI-SPL Asia Pacific; Hong Kong; On-site; HKD 167,000 - 257,000; Full time

Job summary

AVI-SPL Asia Pacific is seeking an Onsite Support Technician to deliver on-site AV support at customer sites in Hong Kong. You will partner with customers, management, the global helpdesk, and SIG teams to ensure a world-class customer service experience.

Day-to-day tasks include setting up conference spaces, performing preventative maintenance, troubleshooting audio/video systems, and providing field service support. Travel to various sites is required.

Qualifications

• High School Diploma or equivalent required.
• Basic computer knowledge required.
• Knowledge of signal flow for audio, video and control.
• Must be flexible to work after hours and weekends.
• Able to climb ladders and lift equipment safely.
• 1–2 years AV integration experience (Nice to have).

Responsibilities

• Setup/breakdown of conference spaces to meet customers' event needs.
• Perform preventative maintenance tasks to maintain customer spaces.
• Perform support tasks in a timely and quality-conscious manner.
• Provide field service support of networked devices.
• Collaborate with internal/external teams reflecting AVI-SPL values.
• Understand and adhere to local safety standards for all site duties.
• Provide job site documentation and end-user training as needed.
• Setup and troubleshoot various audio/video/presentation systems.
• Travel to various job sites as required.

Skills

Effective communication

Safe use of hand and power tools

Independent work

Basic computer knowledge

Signal flow for audio/video/control

After-hours/weekend flexibility

Ladder/climbing safety

Education

High School Diploma or equivalent

Formal education in Electronics or related field

Tools

Audiovisual integration experience

Job description

AVI-SPL Asia Pacific is seeking an Onsite Support Technician to deliver on-site AV support at customer sites in Hong Kong. You will partner with customers, management, the global helpdesk, and SIG teams to ensure a world-class customer service experience.

Day-to-day tasks include setting up conference spaces, performing preventative maintenance, troubleshooting audio/video systems, and providing field service support. Travel to various sites is required.