APAC AV & IWMS Specialist — On-site Support

Point72; Hong Kong; On-site; HKD 300,000 - 520,000; Full time

Benefits offered by this job

Health care benefits

Parental and family leave policies

Mental and physical wellness programs

Volunteer opportunities

Employee affinity groups support

Job summary

Point72's Facilities Team is seeking an experienced AV/IWMS specialist in Hong Kong to support on-site AV for meeting rooms and events, and to coordinate remote and on-site services across APAC. You will troubleshoot conferencing systems and manage IWMS-related tasks across the region.

The role requires strong communication, the ability to work independently, and willingness to travel within APAC. You will collaborate with global teams to promote standards and deliver consistent user experiences.

Qualifications

• Experience providing AV support in a corporate environment.
• Knowledge of Poly video conferencing platforms (Teams, Zoom) and enterprise AV systems.
• Experience supporting an IWMS or similar workplace technology platform.
• Strong troubleshooting skills and a service mindset.
• Clear, professional communication with senior stakeholders.
• Ability to work independently and collaboratively across regions.
• Willingness to provide on-site support and occasional off-hours, including APAC travel.
• Commitment to high ethical standards.

Responsibilities

• Provide day-to-day on-site AV support for meeting rooms, conference spaces, and events in the Hong Kong headquarters.
• Deliver remote and coordinated on-site AV support across APAC offices (India, Tokyo, Singapore, Sydney).
• Troubleshoot AV issues—video conferencing, audio, displays, room controls, live events.
• Perform routine AV health checks and coordinate repairs/upgrades with vendors.
• Provide first-line IWMS support: room booking, desk management, workplace services, user assistance.
• Support IWMS user onboarding, training, testing, deployments, upgrades, improvement requests in APAC.
• Monitor IWMS performance and data accuracy; ensure configurations match layouts.
• Act as APAC contact for AV and IWMS solutions, based in Hong Kong.
• Promote global standards and consistent user experiences across APAC; gather regional feedback for global teams.
• Represent APAC in global AV/IWMS initiatives.

Skills

AV support

Poly video conferencing

IWMS

Troubleshooting

Communication

Independence

APAC travel

Tools

IWMS

Job description

Point72's Facilities Team is seeking an experienced AV/IWMS specialist in Hong Kong to support on-site AV for meeting rooms and events, and to coordinate remote and on-site services across APAC. You will troubleshoot conferencing systems and manage IWMS-related tasks across the region.

The role requires strong communication, the ability to work independently, and willingness to travel within APAC. You will collaborate with global teams to promote standards and deliver consistent user experiences.