On-site Residential Property Operations Specialist

jll; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

JLL is seeking a Property Officer to provide frontline operational and administrative support for residential property management in Hong Kong. You will ensure daily activities align with resident satisfaction, property standards, safety protocols, and company policies.

The role involves on‑site work at residential properties, coordinating vendor services, handling resident inquiries, and supporting procurement and reporting tasks. Weekend and on‑call duties may be required.

Qualifications

• High school diploma required; associate degree in property management, business, or related field is a plus.
• 2–5 years of experience in residential property management or facilities management.
• Proficiency in Microsoft Office and familiarity with property management applications.
• Strong interpersonal and communication skills with a resident‑focused attitude.
• Organized, detail‑oriented, and able to manage multiple tasks efficiently.
• Valid driver’s license and reliable transportation may be required for multi‑site portfolios.

Responsibilities

• Conduct routine interior and exterior inspections of residential units, common areas, and grounds.
• Coordinate and oversee vendor services such as plumbing, electrical repairs, pest control, landscaping, and cleaning.
• Respond promptly to resident service requests and emergencies, ensuring timely follow‑up and resolution.
• Monitor compliance with community rules, local housing regulations, and safety codes.
• Maintain logs and update work orders in property management systems.
• Serve as a point of contact for residents and escalate complex issues as needed.
• Assist with basic administrative duties, including tendering, procurement, and reporting.

Skills

Property management

Facilities management

Vendor coordination

Resident relations

Communication

Education

High school diploma

Associate degree in related field

Tools

Microsoft Office

Property management software

Job description

JLL is seeking a Property Officer to provide frontline operational and administrative support for residential property management in Hong Kong. You will ensure daily activities align with resident satisfaction, property standards, safety protocols, and company policies.

The role involves on‑site work at residential properties, coordinating vendor services, handling resident inquiries, and supporting procurement and reporting tasks. Weekend and on‑call duties may be required.