On-Site Desktop Tech II - Hardware & IMACR

Stefanini; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

Professional development eLearning

Stefanini University trainings

Job summary

Stefanini is seeking a desktop support specialist in Hong Kong to troubleshoot hardware issues, conduct break/fix replacements, and manage end-user device support. This role uses ServiceNow for ticketing, involves site asset inventory, and requires collaboration with teams while occasionally traveling between sites.

Strong communication skills, the ability to work independently, and a customer-oriented attitude are essential.

Qualifications

• Knowledge of multiple manufacturers and operating systems.
• Excellent troubleshooting capability.
• Ability to work in a team environment as well as independently.
• Good verbal and written communication skills.

Responsibilities

• Troubleshooting and repairing hardware issues.
• Urgent break/fix replacements in accordance with knowledge base and instructions.
• Preventative maintenance and lifecycle planning.
• Troubleshooting HW issues on end-user devices.
• Proper utilization of ServiceNow and ticket queue management.
• Escalating tickets to desktop support or 3rd parties when needed.
• Support critical projects involving hardware and high-touch user experience.
• Maintain site hardware asset inventory and loaner parts.
• Engage OEM for warranty repairs and status follow-up.
• Escort OEM technicians onsite when required.
• Assist clients with physical support for incidents related to network, data center, and other activities.

Skills

Hardware troubleshooting

Operating systems knowledge

Customer service

Teamwork & communication

Tools

ServiceNow

Job description

Stefanini is seeking a desktop support specialist in Hong Kong to troubleshoot hardware issues, conduct break/fix replacements, and manage end-user device support. This role uses ServiceNow for ticketing, involves site asset inventory, and requires collaboration with teams while occasionally traveling between sites.

Strong communication skills, the ability to work independently, and a customer-oriented attitude are essential.