Officer / Senior Officer, Branch Operations

ING; Hong Kong; Presencial; HKD 480.000 - 600.000; Jornada completa

Descripción de la vacante

ING Hong Kong is seeking a diligent back office professional to manage account maintenance, documentation review and routine settlement tasks across loans, remittance and treasury deals. The role supports local management and regulator reporting and participates in periodic drills.

You will handle daily data reviews, liaise with front office and risk management, and ensure accuracy under tight deadlines in a team-driven environment.

Formación

• Minimum 5 years related experience in Operations settlement or back office.
• Experience with loan administration, remittance and customer service.
• Tertiary education in banking/finance preferred, strong attention to detail.

Responsabilidades

• Maintain customer and account static data in local system.
• Review daily/monthly dormant account reports for approval.
• Manage account records and specimen signatures for clients.
• Participate in annual drills arranged by HKICL.
• Handle cheques from clients or internal departments.
• Prepare audit confirmations on balances, loans and FM outstanding.
• Prepare monthly dormant account reports and liaise with front office.
• Review account opening documents for onboarding and signatories changes.
• Circulate daily overdraft reports to front office and risk management.
• Check completeness of bank statements and distribute to front office.
• Arrange loan drawdown/rollover approvals and perform loan calls back.
• Validate client payment instructions and monitor remittance inbound.
• Seek front office approval for SWIFT discrepancies.
• Participate in annual BCP drill.
• Coordinate with Hub Processing Centre on daily transactions.
• Prepare monthly RMB, DPS and HKTR reports for local management/regulator.
• Handle general enquiries from internal/external parties.

Conocimientos

Loan administration

Customer service

Remittance

Educación

Bachelor's degree in Banking/Finance

Descripción del empleo

Job Overview

The candidate will be responsible for handling daily routines of back office functions including account management and control, account documentation review, customer and account static data maintenance, loan transactions, treasury and financial market deals, outward and inward remittance, prepare reports for local management and regulator. Besides, he/she will perform regular drill tests as initiated by HKICL. He/she may need to handle ad-hoc / special projects assigned by team head.

Key Responsibilities

• To perform maintenance of customer and account static data in local system.
• To review daily / monthly reports relating to dormant account list for team head approval.
• To maintain updated account record and specimen signature of clients in local system.
• To participate in the annual drill arranged by HKICL.
• To handle the cheques received from clients or internal department.
• To prepare audit confirmation on account balance, loan and FM outstanding.
• To prepare monthly reports for dormant account and to seek front office approval if dormant fee is to be waived, otherwise prepare the letter for collecting dormant fee.
• To review account opening document for on-boarding client as well as for change of authorized signatories / directors for existing client.
• To circulate daily overdraft reports to respective front office, risk management and team head for approval.
• To check the completeness of monthly and daily bank statements and distribute to respective front office.
• To arrange approval for loan drawdown / rollover and to perform loan call back.
• To validate the payment instruction received from client.
• To monitor customer related incoming remittance.
• To seek approval from respective front office if there is any discrepancy in the incoming SWIFT message.
• To participate in the annual BCP drill.
• To follow up with Hub Processing Centre to ensure that all daily transactions are completed.
• To prepare the monthly reports for local management and regulator ie. RMB Return, DPS, unlink HKTR reporting etc.
• To handle general enquiries or special cases received from internal and external parties i.e. Official Receiver Office, Hong Kong Police Force, Hong Kong Association of Banks, Hong Kong Monetary Authority etc.

Special Duties

• Participate in ad-hoc/special projects i.e. UAT of new internal or external system enhancement or new system development assigned by the team head.
• FATCA and CRS annual account reporting validation exercise as assigned by the team head.
• Assist the line managers in the planning, testing, giving supports in the projects.
• Give supports to other teammates in case of need.

Key Competencies

• Minumum 5 years related experiences in Operations settlement covering at least two areas: (i) loan administration (ii) customer services (iii) remittance (iv) account opening.
• A tertiary education with major in banking/ Finance is preferred.
• Good organizational ability and with a keen eye for details.
• Good written and spoken English and Chinese (mandarin)
• Independent, strong self-motivation and able to work under pressure in tight deadlines.
• A good team player with positive attitude.