Associate, Client Services & Office Administration (f/m/d)

Deutsche Börse Group; Hong Kong; Vor Ort; HKD 223.000 - 446.000; Vollzeit

Zusammenfassung

Deutsche Börse Group in Hong Kong seeks a client service professional to respond to inquiries, manage complaints, and coordinate with the Europe head office to resolve issues promptly. The role includes occasional client visits and training.

You will ensure policy compliance, support office administration, and maintain strong client relationships through effective communication and problem-solving skills.

Qualifikationen

• Minimum Bachelor’s Degree in Finance and/or Economics or equivalent training.
• 3 to 5 years experience in securities/banking, with custodian bank or securities house preferred.
• Knowledge of settlements in various markets.
• Fluent spoken Mandarin and Cantonese, and excellent spoken and written English.

Aufgaben

• Handle client inquiries and maintain log of client inquiries and complaints.
• Identify needs of prospective clients in assigned areas for settlement and custody.
• Provide solutions to customer queries and maintain favorable client relationships.
• Liaise with head office team in Europe to resolve client inquiries.
• Visit and train clients occasionally.
• Ensure internal control systems and office processes comply with policy.
• Support Office Manager with clerical and administrative tasks to ensure HK office efficiency.
• Review and update administrative policies and procedures.
• Review invoices and prepare reports on general expenses and petty cash.

Kenntnisse

Mandarin

Cantonese

English

Interpersonal skills

MS Office

Ausbildung

Bachelor’s degree in Finance or Economics

Tools

MS Office

Jobbeschreibung

Your Area Of Work

Respond to inquiries of the clients via email or phone and make sure that any issues are resolved for client satisfaction and report all important clients’ concerns to their Line Manager for effective and prompt resolution of the issues in a professional manner.

Your Responsibilities

• Handle client enquiries and maintain log of client enquiries and complaints
• Identify the needs of prospective clients in assigned areas for settlement and custody
• Provide solutions to customer queries and maintain favourable relationship with clients to enhance their loyalty to the company
• Effectively liaise with head office team located in Europe to resolve client inquiries
• Visit and train clients occasionally
• Ensuring the internal control systems are in place and that office business processes comply with company policies
• Support the Office Manager with clerical & administrative tasks to ensure the efficient operation of the HK office
• Review & update administrative policies & procedures
• Review invoices & prepare reports on general expenses and petty cash

Your Profile

• Minimum Bachelor’s Degree in Finance and/or Economics or equivalent training
• 3 to 5 Years Experience in securities / banking business, with experience in custodian bank or securities house preferred
• Knowledge of or has done settlements in various markets
• Understanding of the process of income processing, corporate actions
• Possess fluent spoken Mandarin and Cantonese, and excellent spoken and written English
• Outstanding interpersonal skills, customer- and service-oriented
• Good working attitude and willing to learn
• Excellent communication, analytical and problem-solving skills
• Excellent teamwork and able to assimilate him/herself to the company’s corporate environment
• Good working knowledge of MS Office
• Demonstrated ability to manage multiple tasks and priorities effectively.