Officer - Information Technology (Examination Operations) (Ref: IT/09/345)

Hong Kong Examinations and Assessment Authority (HKEAA) 香港考試及評核局 (考評局); Hong Kong; On-site; HKD 420,000 - 520,000; Full time

Job summary

Hong Kong Examinations and Assessment Authority (HKEAA) is seeking a capable IT Operations professional to support examination operations and IT service delivery. The appointee will coordinate deployment and setup of IT equipment, provide operational and user support during examinations, and conduct UAT across multiple venues in Hong Kong and the Greater Bay Area.

The role requires a Bachelor's degree in IT or related field and at least 5 years' experience in IT operations, project

Qualifications

• Bachelor's degree in IT or related discipline required.
• At least 5 years of relevant IT operations, project administration or service delivery experience.
• Experience in UAT, procurement or vendor management is a plus.
• Detail-oriented with strong organizational and coordination skills.
• Excellent Chinese and English communication; Putonghua is an advantage.

Responsibilities

• Coordinate deployment and setup of IT equipment for examinations.
• Provide operational and user support during examinations.
• Conduct user acceptance testing (UAT).
• Liaise with stakeholders and support procurement, tender preparation and logistics.
• Assist in project implementation, administration and device management.
• Maintain project and operational documentation.
• Work across multiple venues in Hong Kong and the Greater Bay Area, including after hours when required.

Skills

IT operations

Project administration

Service delivery

UAT experience

Education

Bachelor's degree in IT

Job description

Duties

The appointee will support examination operations and IT service delivery. He/she will be responsible to coordinate the deployment and setup of IT equipment, provide operational and user support during examinations, conduct user acceptance testing (UAT), liaise with stakeholders, and support procurement, tender preparation and logistics activities. He/she will also assist in project implementation and administration, device management, and the maintenance of project and operational documentation. The role will perform work across multiple venues in Hong Kong and the Greater Bay Area, and outside normal working hours when required.

Requirements

(a) A Bachelor's Degree in Information Technology, Computer Science, or related disciplines;

(b) At least 5 years of relevant working experience in IT operations, project administration, or service delivery;

(c) Experience in UAT, procurement, vendor management, or examination operations is an advantage;

(d) Detail-oriented with strong organizational and coordination skills; and

(e) Good oral and written communication skills in both Chinese and English; proficient in Putonghua is an advantage

Employment Terms

The remuneration package will be commensurate with qualifications and experience. Appointment will be on a fixed-term contract with contract-end-gratuity, MPF benefits, medical and dental care. Future employment may be offered on renewable contracts subject to performance and staffing needs.

Date for Application Review

30 September 2026

Applications would be considered until the post is filled.

The HKEAA is an equal opportunities employer and welcomes applications from all qualified candidates. Information provided relating to employment will be kept confidential and used only for processing applications. For details, please refer to the Policy Statement on Equal Opportunities and the Personal Information Collection Statement on the HKEAA website (www.hkeaa.edu.hk).