Night Manager / Guest Services Manager

Harbour Grand (H.K.) Resources Limited; Hong Kong; Presencial; HKD 379.000 - 413.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

5-Day work week

3-month bonus praise

Descripción de la vacante

Harbour Grand (H.K.) Resources Limited in Hong Kong is seeking a seasoned Front Desk/Guest Services leader to oversee operations in the absence of department heads. The role requires ensuring high-quality guest services and maintaining strong relationships with guests while guiding the team through daily challenges.

The ideal candidate will have at least 5 years in hotel operations with 2 years in a supervisory role, fluent in English, Cantonese and Mandarin, and proficient in Opera.

Formación

• Minimum 5 years hotel operations experience with at least 2 years in supervisory role in Front Desk or Guest Services.
• Fluent in English, Cantonese and Mandarin.
• Strong interpersonal and communication skills.
• Neat and well groomed appearance.
• Knowledge of Opera system.
• Senior GSM consideration for more experience.

Responsabilidades

• Represent management and take charge in the absence of Department heads.
• Provide and ensure efficient and quality front line guest services at all times.
• Maintain smooth relationships between management and guests; resolve problems from guest complaints; attend inquiries with dispatch and report all guest complaints, compliments and suggestions to management.
• Maintain comments and complaints relating to service standards and take any necessary action to achieve the highest level of hospitality service.

Conocimientos

Interpersonal skills

Communication skills

Analytical skills

Ability to work under pressure

Educación

Degree or Diploma in related field

Herramientas

Opera system

Descripción del empleo

• 5-Day Work Week, Daily 8.5 working hours
• In 2024 issued 3-month bonus, 5% salary increment
• Salary range: $34,000 - $37,000

Responsibilities

• To represent management and take charge of situations and make necessary decisions in the absence of the Department heads
• To provide and ensure efficient and quality front line guest services at all time
• To maintain smooth relationships between management and guests, resolve problems arising from guests’ complaints and attend inquiries with dispatch and report all guest complaints, compliments, and suggestion to the management
• To maintain comments and complaints relating to service standards and take any necessary action to achieve the highest level of hospitality service

Requirements

• Minimum 5 years hotel operations experience with at least 2 years in supervisory level in Front Desk or Guest Services areas
• Neat and well groomed appearance
• Good command in English, Cantonese and Mandarin with strong interpersonal and communication skills
• Strong analytical skill and can work independently under pressure
• Friendly and guest oriented
• Knowledge of Opera system
• Degree or Diploma holder or related discipline
• More experience will be considered as Senior GSM

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and used only for consideration of your application for relevant/similar post(s) within Harbour Plaza Hotels & Resorts. Applicants not hearing from us within 8 weeks from the date of advertisement may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise when no longer required