(Senior) Guest Services Officer - 南區

South Nest; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Job summary

South Nest is seeking a Front Desk Officer to oversee daily hotel reception operations. You will greet guests, answer calls, manage reservations, and assist with check-in/check-out procedures.

Proficiency in reading and writing Chinese with Cantonese fluency is essential; Mandarin and basic English are helpful. The role requires shift work and a customer-focused, detail-oriented approach.

Qualifications

• Proficient in reading and writing Chinese, fluent in Cantonese; knowledge of Mandarin and basic English is preferred
• Willing to work on shift duties
• Proactive, good communication skills, responsible, passionate, and detail-oriented

Responsibilities

• Responsible for daily operations of the hotel front desk
• Answer phone calls, handle guest inquiries, and manage reservations
• Greet guests and handle check-in and check-out procedures
• Provide professional concierge services and maintain good customer relationships
• Computer literate with working experience in hotel front desk

Job description

Responsible for daily operations of the hotel front desk

Answer phone calls, handle guest inquiries, and manage reservations

Greet guests and handle check-in and check-out procedures

Provide professional concierge services and maintain good customer relationships

Computer literate with working experience in hotel front desk

Proactive, good communication skills, responsible, passionate, and detail-oriented

Proficient in reading and writing Chinese, fluent in Cantonese; knowledge of Mandarin and basic English is preferred

Willing to work on shift duties

9 working hours per day

Applicants not contacted within two months from the application date may consider their application unsuccessful. All collected personal data will be kept strictly confidential, used solely for recruitment purposes, and retained for 2 years upon completion of the recruitment process.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Front Desk Officer?
• How would you rate your Cantonese language skills?
• How would you rate your Mandarin language skills?