Network Support Engineer

HKT; Hong Kong Island; On-site; HKD 335,000 - 614,000; Full time

Job summary

HKT is hiring a Network Support Engineer in Hong Kong to perform operational tasks, including configuring routers, switches, Wi‑Fi, firewalls, VPNs, and proxies as part of BAU activities.

You will support network and security components 24/7 and deploy monitoring tools like SolarWinds, Darktrace, CrowdStrike, and SIEM to track performance and threats. Bachelor’s degree and 2+ years of experience required.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in network and security operation roles.
• Strong understanding of network and security principles, practices, and technologies.
• Experience with network and security tools such as router, switch, Wi‑Fi system, firewall, VPN, SIEM, IDS/IPS, endpoint protection, and vulnerability scanners.
• Knowledge of major network and security vendors incl. Cisco, Fortinet, Palo Alto, Huawei, Aruba, SANGFOR, Hillstone, and related products.

Responsibilities

• Perform operational tasks such as implementing and configuring router, switch, Wi‑Fi system, firewall, VPN, and proxy policies as part of BAU activities.
• Support network and security components round‑the‑clock in areas such as router, switch, Wi‑Fi system, firewall, VPN, proxy, and security tools.
• Deploy and manage network monitoring tools to track network performance and security.
• Promptly investigate and address security alerts, incidents, and breaches with efficiency.
• Handle security events and incidents in a 24/7 environment to identify potential threats.

Education

Bachelor's degree in Computer Science / Information Technology or related field

Tools

Router

Switch

Wi‑Fi system

Firewall

VPN

Proxy policies

SIEM

IDS/IPS

Endpoint protection

Vulnerability scanners

Job description

Perform operational tasks such as implementing and configuring router, switch, Wi-Fi system, firewall, VPN, and proxy policies as part of Business As Usual (BAU) activities

Support network and security components round-the-clock in areas such as router, switch, Wi-Fi system, firewall, VPN, proxy, and various security tools like NSPM, SASE and NDR.

Deploy and manage network monitoring tools such as SolarWinds, Darktrace, CrowdStrike, SIEM to track network performance and security

Promptly investigate and address security alerts, incidents, and breaches with efficiency.

Handle security events and incidents in a 24/7 environment to identify potential security threats and vulnerabilities

To Succeed in the Role

Bachelor's degree in Computer Science, Information Technology, or a related field

2+ years of experience in network and security operation role

Strong understanding of network and security principles, practices, and technologies

Experience with network and security tools such as router, switch, Wi-Fi system, firewall, VPN, SIEM, IDS/IPS, endpoint protection, and vulnerability scanners

Knowledge in Cisco, H3C, Aruba AC, Fortinet, Palo Alto Networks (PA), Sangfor, Hillstone, Huawei, as well as other network and security components such as Ivanti VPN, MobileIron, Darktrace, NAC, Proxy, among others

Relevant certifications such as CCNP/CCNA, CISSP, CISM, CEH, or equivalent are a plus

Team Player, self-motivated and work independently

Candidates with more experience will be considered as Network Engineer

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Telecommunications & Internet Service Providers More than 10,000 employees

PCCW Group is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.

The Company holds a majority stake in the HKT Trust and HKT Limited, Hong Kong’s premier telecommunications service provider and leading operator of fixed-line, broadband, mobile communication and media entertainment services. HKT delivers end-to-end integrated business transformation solutions and has built a digital ecosystem integrating its loyalty programme, e-commerce, travel, insurance, big data analytics, fintech and healthtech services to deepen its relationship with customers.

PCCW Group is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.

The Company holds a majority stake in the HKT Trust and HKT Limited, Hong Kong’s premier telecommunications service provider and leading operator of fixed-line, broadband, mobile communication and media entertainment services. HKT delivers end-to-end integrated business transformation solutions and has built a digital ecosystem integrating its loyalty programme, e-commerce, travel, insurance, big data analytics, fintech and healthtech services to deepen its relationship with customers.

What can I earn as a Network Support Engineer