Merchandise Executive (CBONF)

Lane Crawford (Hong Kong) Limited; Hong Kong; On-site; HKD 350,000 - 520,000; Full time

Benefits offered by this job

Staff sales

Training programmes

Wellbeing sessions

Job summary

Lane Crawford (Hong Kong) Ltd. seeks a Merchandise Executive in our Fashion Buying team. The role supports all aspects of merchandise and inventory management for fashion items, acting as a bridge between Buyers, Retail Store, Customer Care and Logistics teams on product and sales analysis.

The ideal candidate will coordinate with vendors and internal teams to manage quotations, orders, and timely delivery, while maintaining accurate catalogs and cost data for decision-making.

Qualifications

• Higher Diploma in Fashion and/or logistics background.
• Experience in customer service or vendor liaison is preferred.
• Familiarity with fashion ordering and inventory is advantageous.

Responsibilities

• Collaborate with vendors and Retail team to obtain quotations and align expectations.
• Oversee order placement, confirmation and tracking across involved teams.
• Maintain inventory reports and catalog accuracy for product details and costs.
• Address transit issues, manage claims and vendor follow-ups, and generate monthly sales reports.
• Respond to store inquiries to minimize stock delays and improve customer satisfaction.
• Share updated product catalog including fabric swatches with relevant teams.

Skills

Excel skills

Vendor liaison

Customer service

Merchandising support

Education

Higher Diploma in Fashion

Logistics background

Tools

Excel (VLOOKUP)

Pivot Tables

Job description

Lane Crawford is globally renowned for our curated edits, housed in beautifully designed stores, showcasing our unique take on luxury that draws from over 175 years of success. As our Merchandise Executive in our Fashion Buying team, you will be a Subject Matter Expert supporting all aspects of the merchandise and inventory management for our fashion items. You will be a representative between our business and brand partners as well as being a bridge between our Buyers, Retail Store, Customer Care as well as Logistics and Warehouse teams on product and sales analysis and updates.

The Role

Collaborate with vendors and the Retail team to obtain quotations, align customer expectations for requirement, and liaise with Logistics team for timely delivery.

Oversee order placement, confirmation, and tracking, ensuring coordination among vendors, retail, logistics, and warehouse teams to meet delivery commitments.

Maintain and update inventory reports and catalog, ensuring accuracy in product details, pricing, and shipping costs.

Address logistics issues during transit, manage claims and vendor follow-ups, and provide monthly performance reports on sales.

Address store inquiries regarding orders promptly to minimize stock delays and enhance customer satisfaction.

Share and maintain an updated product catalog, including fabric swatches, with retail and customer support teams to ensure clarity on order offerings.

Organize product training sessions with vendors and cross-functional teams to keep staff informed on updates and trends.

Input timely and accurate data for requests and purchase order tracking, ensuring smooth operations.

Generate and distribute reports for buyers on a regular basis to assist in business management and decision-making.

Prepare bulletins to inform stores about stock returns, transfers, and sales information, while setting up necessary codes for effective omni-channel management.

The Ideal Candidate

Higher Diploma or above in Fashion, Logistics, Supply Chain or other related disciplines.

Experience with Fashion ordering is highly advantageous.

Relevant working experience in customer service, liaising with multiple vendors, administrative support in shipping / logistics, retail and / or wholesale merchandising.

Good team player with strong sense of responsibility and accountability.

Attention to details and good interpersonal and organization skills.

Good command of written and spoken English & Chinese.

Numbers driven with excellent Excel skills and knowledge including VLOOKUP and Pivot Tables.

At Lane Crawford we offer a range of attractive benefits that reflect the importance we place on the well-being of our people. For your personal development there is access to a variety of curated training programmes with Lane Crawford Academy and career development through training and education sponsorship. For your work life balance we offer leave benefits, including birthday, anniversary, exam and extended maternity/paternity. For your life at Lane Crawford you will have access to staff sales as well as the opportunity to participate in workout and wellbeing sessions with our in house team of experts.

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