Merchandise Executive - Home & Lifestyle

Lane Crawford; Hong Kong; On-site; HKD 180,000 - 320,000; Full time

Benefits offered by this job

Staff sales

Training programmes

Career development sponsorship

Job summary

Lane Crawford in Hong Kong is seeking a Merchandise Executive for our Home & Lifestyle Buying team to act as a subject matter expert supporting all aspects of the Sales Operation.

You will collaborate with vendors, Retail, Logistics and Warehouse to coordinate quotations, orders, delivery, inventory, and reporting, ensuring accurate product details, pricing, and timely stock movements.

Qualifications

• Higher Diploma or above in Logistics, Supply Chain.
• Experience with furniture ordering is advantageous.
• Experience in shipping/logistics and vendor liaison.

Responsibilities

• Collaborate with vendors and Retail team to obtain quotations and align customer requirements.
• Oversee order placement, confirmation, and tracking with vendors, retail, logistics and warehouse teams.
• Maintain and update inventory reports and catalog with product details, pricing and shipping costs.
• Address logistics issues during transit and manage vendor follow-ups; provide monthly performance reports on sales.

Skills

Excel skills

VLOOKUP

Pivot Tables

Education

Higher Diploma in Logistics / Supply Chain

Job description

Lane Crawford is globally renowned for our curated edits, housed in beautifully designed stores, showcasing our unique take on luxury that draws from over 175 years of success. As our Merchandise Executive in our Home & Lifestyle Buying team, you will be a Subject Matter Expert supporting all aspects of the Sales Operation.

The Role

• Collaborate with vendors and the Retail team to obtain quotations, align customer expectations for requirement, and liaise with Logistics team for timely delivery.
• Oversee order placement, confirmation, and tracking, ensuring coordination among vendors, retail, logistics, and warehouse teams to meet delivery commitments.
• Maintain and update inventory reports and catalog, ensuring accuracy in product details, pricing, and shipping costs.
• Address logistics issues during transit, manage claims and vendor follow-ups, and provide monthly performance reports on sales.
• Address store inquiries regarding orders promptly to minimize stock delays and enhance customer satisfaction.
• Share and maintain an updated product catalog, including fabric swatches, with retail and customer support teams to ensure clarity on order offerings.
• Organize product training sessions with vendors and cross-functional teams to keep staff informed on updates and trends.
• Input timely and accurate data for requests and purchase order tracking, ensuring smooth operations.
• Generate and distribute reports for buyers on a regular basis to assist in business management and decision-making.
• Prepare bulletins to inform stores about stock returns, transfers, and sales information, while setting up necessary codes for effective omni-channel management.

The Ideal Candidate

• Higher Diploma or above in Logistics, Supply Chain or other related disciplines.
• Experience with furniture ordering is highly advantageous.
• Relevant working experience in customer service, liaising with multiple vendors, administrative support in shipping / logistics, retail and / or wholesale merchandising.
• Good team player with strong sense of responsibility and accountability.
• Attention to details and good interpersonal and organization skills.
• Good command of written and spoken English & Chinese.
• Numbers driven with excellent Excel skills and knowledge including VLOOKUP and Pivot Tables.

At Lane Crawford we offer a range of attractive benefits that reflect the importance we place on the well-being of our people. For your personal development there is access to a variety of curated training programmes with Lane Crawford Academy and career development through training and education sponsorship. For your work life balance we offer leave benefits, including birthday, anniversary, exam and extended maternity/paternity. For your life at Lane Crawford you will have access to staff sales as well as the opportunity to participate in workout and wellbeing sessions with our in house team of experts.

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