Member Experience Associate (Travel Support)

Manpower Services (Hong Kong) Limited; Hong Kong; On-site; HKD 167,000 - 257,000; Full time

Benefits offered by this job

Annual leave 15-18 days

Paid parental leave 16 weeks maternity

Job summary

Manpower Services (Hong Kong) Limited is hiring for a travel customer service role in Hong Kong. You will handle inquiries via phone, email and live chat, and provide solutions to members and clients.

You will investigate issues, maintain account information, and prepare monthly billing and reports. The ideal candidate has a diploma or above in business administration, strong communication skills, and is fluent in English, Cantonese, Mandarin, and Japanese (N1 preferred).

Qualifications

• Diploma or above in business administration or related discipline.
• Experience in customer services in travel industry is preferred.
• Excellent communication and problem-solving skills.
• Proactive, detail-minded and able to work multi task in a fast-paced environment.
• Excellent command of written and spoken English, Cantonese, Mandarin and Japanese (N1 is preferred).

Responsibilities

• Handle phone calls / emails / live chat inquiries from members professionally
• Address members/clients enquiries with appropriate solutions effectively
• Assist on investigation and resolve issues on problems & complaints
• Deliver quality services to members, clients and other stakeholders
• Responsible for all membership & operations related administration works
• Maintain a strong awareness of good practice business processes and policy compliance
• Ensure client accounts are set-up and administer efficiently and effectively
• Support effective management of client relationships
• Learn, maintain and document information and processes of client accounts
• Acquire and maintain expert knowledge of all aspects of client accounts
• Prepare monthly billing and reports in a timely manner
• Perform any ad-hoc tasks as assigned

Skills

Communication

Problem solving

Multitasking

Japanese (N1)

Education

Diploma or above in business administration

Job description

Manpower Services (Hong Kong) Limited is hiring for a travel customer service role in Hong Kong. You will handle inquiries via phone, email and live chat, and provide solutions to members and clients.

You will investigate issues, maintain account information, and prepare monthly billing and reports. The ideal candidate has a diploma or above in business administration, strong communication skills, and is fluent in English, Cantonese, Mandarin, and Japanese (N1 preferred).