Membership & Digital Commerce Lead

Konew Fintech Corporation Limited; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Birthday leave

Anniversary leave

Study leave

Employee loan scheme

Job summary

Konew Fintech Corporation Limited in Hong Kong seeks a senior leader to own and grow the Katch Membership Programme, oversee Katch Mall operations, and design compelling member benefits. You will leverage insights to boost engagement, retention, and revenue across merchandise, memberships, and partnerships.

You will collaborate with Artist Management, Concert Production, and Marketing to maximize fan monetization, set KPIs, and run reporting.

Qualifications

• Degree holder in Business, Marketing, E-commerce, CRM, or related disciplines, or equivalent qualification at HKQF Level 5
• Minimum 8 years of experience in Membership, CRM, Loyalty, E-commerce, Entertainment, or Lifestyle sectors.
• Strong understanding of customer engagement, community building, and digital commerce.
• Experience in driving revenue growth and customer retention.
• Commercially minded, analytical, and results-oriented.
• Strong stakeholder management and communication skills.
• Experience in team management is preferred as supervisory level.
• Good command of written and spoken English and Chinese.

Responsibilities

• Develop and manage Katch Membership Programme, including acquisition, engagement, retention, and loyalty initiatives.
• Oversee Katch Mall operations, merchandising strategy, and sales performance.
• Design exclusive member benefits, campaigns, and fan experiences.
• Analyze member and customer insights to improve engagement and conversion.
• Develop commercial opportunities through merchandise, memberships, partnerships, and cross-promotions.
• Work closely with Artist Management, Concert Production, and Marketing teams to maximize fan monetization.
• Establish KPIs, operational processes, and performance reporting.
• Execute any ad-hoc tasks or projects as assigned by superior.

Skills

Membership management

CRM

Loyalty programs

E-commerce

Entertainment industry

Analytics

Stakeholder management

Education

Degree in Business/Marketing/E-commerce/CRM or HKQF Level 5

Job description

Konew Fintech Corporation Limited in Hong Kong seeks a senior leader to own and grow the Katch Membership Programme, oversee Katch Mall operations, and design compelling member benefits. You will leverage insights to boost engagement, retention, and revenue across merchandise, memberships, and partnerships.

You will collaborate with Artist Management, Concert Production, and Marketing to maximize fan monetization, set KPIs, and run reporting.