Membership Growth & Engagement Leader

The Hong Kong Institute Of Bankers; Hong Kong; On-site; HKD 520,000 - 880,000; Full time

Job summary

The Hong Kong Institute of Bankers (HKIB) is seeking a Membership Manager to lead growth, engagement, and service excellence for its member base. You’ll drive acquisition, retention, and high-value development programs to strengthen the value proposition for individual and corporate members.

In this role you will oversee CRM-driven member journeys, partnerships with banks and regulators, and a vibrant knowledge-sharing ecosystem, aiming to build a future-ready banking community in Hong Kong.

Qualifications

• Degree in Business Administration, Marketing, Communications or related disciplines.
• Minimum 8 years of relevant experience in membership development, event and project management, and stakeholder engagement, with at least 3 years in a managerial role.
• Proven track record in membership growth, partnership development, and customer engagement.
• Strong leadership and ability to supervise membership and customer service teams.
• Strong project management, analytical, and problem-solving skills.
• Proficiency in English and Chinese (written and spoken)

Responsibilities

• Develop and execute strategies to grow, engage, and retain Individual and Corporate Members.
• Enhance membership offerings, benefits, networking and knowledge-sharing initiatives.
• Analyse member feedback, engagement data and market trends to identify growth opportunities and improve retention.
• Design targeted engagement initiatives that support different member segments and career stages.
• Build and maintain relationships with member banks, regulators, universities, and industry partners.
• Lead the Membership and Customer Experience teams in delivering high-quality services.
• Drive the effective use of CRM, analytics, and digital engagement platforms.
• Oversee membership operations, renewals, surveys, and process improvements.

Skills

Leadership

Communication

Project management

Analytical thinking

Education

Degree in Business Administration, Marketing, Communications or related disciplines

Tools

CRM systems

MS Office

Job description

The Hong Kong Institute of Bankers (HKIB) is seeking a Membership Manager to lead growth, engagement, and service excellence for its member base. You’ll drive acquisition, retention, and high-value development programs to strengthen the value proposition for individual and corporate members.

In this role you will oversee CRM-driven member journeys, partnerships with banks and regulators, and a vibrant knowledge-sharing ecosystem, aiming to build a future-ready banking community in Hong Kong.