Loyalty Programme Manager (Rewards & Partnerships)

The Hong Kong Jockey Club; Hong Kong; On-site; HKD 420,000 - 600,000; Full time

Job summary

The Hong Kong Jockey Club is seeking a Senior Officer, Loyalty Digital Experience to support planning, sourcing, management and execution of the Loyalty Programme reward portfolio. The role collaborates with vendors, Procurement, fulfilment partners, and internal stakeholders to keep offerings relevant and engaging.

You will monitor redemption trends, inventory and budget utilisation to drive value, coordinate launches, and ensure compliance with the Club's Responsible Gambling Policy and

Qualifications

• A bachelor degree in any disciplines.
• Minimum of 3 years of work experience in loyalty programme, reward management, customer engagement or related field.
• Experience in reward sourcing, vendor manaement, and procurement coordination.

Responsibilities

• Monitor reward redemption trends, customer preferences and budget performance to inform decisions.
• Coordinate with vendors and procurement on reward sourcing, quotations, RFQs and onboarding of new partners.
• Maintain an attractive reward catalogue with balanced variety and stock to meet customer needs.
• Collaborate with internal teams to develop and launch redemption opportunities for internal products and services.
• Prepare regular management reports analyzing budget utilisation, redemption performance and inventory consumption.
• Coordinate reward launches and develop communications for customers and internal stakeholders.
• Stay updated on loyalty trends and provide recommendations to enhance customer engagement and loyalty value.
• Ensure compliance with Responsible Gambling Policy and legal requirements.

Skills

Loyalty programme

Reward management

Customer engagement

Merchandising

Vendor manaement

Procurement coordination

Redemption trends analysis

Inventory management

Budget performance

Education

Bachelor degree in any disciplines

Job description

The Hong Kong Jockey Club is seeking a Senior Officer, Loyalty Digital Experience to support planning, sourcing, management and execution of the Loyalty Programme reward portfolio. The role collaborates with vendors, Procurement, fulfilment partners, and internal stakeholders to keep offerings relevant and engaging.

You will monitor redemption trends, inventory and budget utilisation to drive value, coordinate launches, and ensure compliance with the Club's Responsible Gambling Policy and