Manager, Membership & Digital Commerce

Konew Fintech Corporation Limited; Hong Kong Island; On-site; HKD 900,000 - 1,200,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Birthday leave

Anniversary leave

Study leave

Employee loan scheme

Job summary

Konew Fintech Corporation Limited in Hong Kong seeks a senior leader to own and grow the Katch Membership Programme, oversee Katch Mall operations, and design compelling member benefits. You will leverage insights to boost engagement, retention, and revenue across merchandise, memberships, and partnerships.

You will collaborate with Artist Management, Concert Production, and Marketing to maximize fan monetization, set KPIs, and run reporting.

Qualifications

• Degree holder in Business, Marketing, E-commerce, CRM, or related disciplines, or equivalent qualification at HKQF Level 5
• Minimum 8 years of experience in Membership, CRM, Loyalty, E-commerce, Entertainment, or Lifestyle sectors.
• Strong understanding of customer engagement, community building, and digital commerce.
• Experience in driving revenue growth and customer retention.
• Commercially minded, analytical, and results-oriented.
• Strong stakeholder management and communication skills.
• Experience in team management is preferred as supervisory level.
• Good command of written and spoken English and Chinese.

Responsibilities

• Develop and manage Katch Membership Programme, including acquisition, engagement, retention, and loyalty initiatives.
• Oversee Katch Mall operations, merchandising strategy, and sales performance.
• Design exclusive member benefits, campaigns, and fan experiences.
• Analyze member and customer insights to improve engagement and conversion.
• Develop commercial opportunities through merchandise, memberships, partnerships, and cross-promotions.
• Work closely with Artist Management, Concert Production, and Marketing teams to maximize fan monetization.
• Establish KPIs, operational processes, and performance reporting.
• Execute any ad-hoc tasks or projects as assigned by superior.

Skills

Membership management

CRM

Loyalty programs

E-commerce

Entertainment industry

Analytics

Stakeholder management

Education

Degree in Business/Marketing/E-commerce/CRM or HKQF Level 5

Job description

• Develop and manage Katch Membership Programme, including acquisition, engagement, retention, and loyalty initiatives.
• Oversee Katch Mall operations, merchandising strategy, and sales performance.
• Design exclusive member benefits, campaigns, and fan experiences.
• Analyze member and customer insights to improve engagement and conversion.
• Develop commercial opportunities through merchandise, memberships, partnerships, and cross-promotions.
• Work closely with Artist Management, Concert Production, and Marketing teams to maximize fan monetization.
• Establish KPIs, operational processes, and performance reporting.
• Execute any ad-hoc tasks or projects as assigned by superior.

Requirements

• Degree holder in Business, Marketing, E-commerce, CRM, or related disciplines, or equivalent qualification at HKQF Level 5
• Minimum 8 years of experience in Membership, CRM, Loyalty, E-commerce, Entertainment, or Lifestyle sectors.
• Strong understanding of customer engagement, community building, and digital commerce.
• Experience in driving revenue growth and customer retention.
• Commercially minded, analytical, and results-oriented.
• Strong stakeholder management and communication skills.
• Experience in team management is preferred as supervisory level.
• Good command of written and spoken English and Chinese.
• Attractive remuneration package
• Career progression opportunities
• Discretionary performance bonus
• Medical & Dental insurance
• Birthday leave
• Anniversary leave
• Study leave
• Employee property loan / personal loan scheme
• Numerous other staff benefits

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Konew Fintech made use of its core competencies-which are financial capital, human capital and professional property knowledge to develop a property loan business in Hong Kong. The Group is founded in 2002 to serve the urgent financial needs of customers with '3C s' - - 'Courtesy, Change and Capability'. Since then, its business has been expanding rapidly. In 2004, the Group has launched Konew Financial Express;

and underwent a major rebrand to rebuild company's identity, aiming at developing a brand-new platform between banks and other financial institutions to provide professional, speedy and flexible loan service to customers.

Konew Financial Express Limited is a member of Konew Group, which specializes in the money lending business. Leveraging the established networks in the real estate market since 1980 and insight in property valuation of one of our co-founders, Konew Group is

well-versed in the Hong Kong property market and has particular expertise in property valuations.

Join us now and be part of our exciting journey

At Konew, we foster a culture of innovation, continuous improvement and collaboration. We strive to develop our talent and support life-long learning to

fulfil their personal growth and career aspirations. We offer resources, competitive salary package and good benefit to our employees to keep them engaged at work. We are also committed to creating a positive working environment which value a healthy work-life

balance.

To cope with our rapid expansion, we are currently looking for high caliber and passionate individuals to join our growing team.

Who we are

Konew Fintech made use of its core competencies-which are financial capital, human capital and professional property knowledge to develop a property loan business in Hong Kong. The Group is founded in 2002 to serve the urgent financial needs of customers with '3C s' - - 'Courtesy, Change and Capability'. Since then, its business has been expanding rapidly. In 2004, the Group has launched Konew Financial Express;

and underwent a major rebrand to rebuild company's identity, aiming at developing a brand-new platform between banks and other financial institutions to provide professional, speedy and flexible loan service to customers.

Konew Financial Express Limited is a member of Konew Group, which specializes in the money lending business. Leveraging the established networks in the real estate market since 1980 and insight in property valuation of one of our co-founders, Konew Group is

well-versed in the Hong Kong property market and has particular expertise in property valuations.

Join us now and be part of our exciting journey

At Konew, we foster a culture of innovation, continuous improvement and collaboration. We strive to develop our talent and support life-long learning to

fulfil their personal growth and career aspirations. We offer resources, competitive salary package and good benefit to our employees to keep them engaged at work. We are also committed to creating a positive working environment which value a healthy work-life

balance.

To cope with our rapid expansion, we are currently looking for high caliber and passionate individuals to join our growing team.