Member Services Specialist: 7-Day Hotline & Reservations

The Hong Kong Jockey Club

Sha Tin

On-site

HKD 201,000 - 312,000

Full time

3 days ago

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Job summary

The Hong Kong Jockey Club in Sha Tin is seeking a Customer Service Officer to support Members Services via a 7-day operation schedule. You will handle inquiries, reservations for raceday and non-raceday events, and provide mobile app assistance in line with Club policies.

You should have a university degree and at least 1 year in service, with Cantonese and English fluency. Proficiency in MS Office and Chinese typing is preferred; training awaits in a dynamic, community-focused environment at

Qualifications

University degree is required.
At least 1 year of experience in the service industry.
Experience with a Customer Management System is preferred.
Fluency in spoken Cantonese and English; written English proficiency.
Knowledge of Mandarin is an advantage.

Responsibilities

Provide services and support via 7-day operation hours in Members Services Hotline and drive telesales initiatives.
Address members' general inquiries, handle raceday and non-raceday reservations, and provide mobile app support.
Coordinate with internal colleagues to ensure Members' needs are met and followed up.
Record and follow Members' feedback and complaints promptly.
Accept duties assigned by the Line Manager(s).