Facilities & Guest Experience Coordinator

The Hong Kong Jockey Club; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Job summary

The Hong Kong Jockey Club in Hong Kong is seeking a Facilities and Recreation staff member to maintain Club facilities and deliver high-quality customer service. You will assist in planning programmes and addressing enquiries to ensure a courteous environment for members and guests.

Key duties include monitoring facility conditions, reporting issues, and preparing race-day gear where applicable, with opportunities to contribute to various activities across clubhouses and OCBBs.

Qualifications

• Diploma in Recreation, Facilities Management, or related disciplines.
• A minimum of 1 year relevant work experience in recreation or facility management.

Responsibilities

• Ensure Club's facilities are properly maintained at all times.
• Monitor the condition of facilities and report any issues affecting operations.
• Assist in planning and implementation of various programmes or activities at the facilities.
• Provide quality service to customers and ensure a courteous environment.
• Handle customers' enquiries and complaints.
• Applicable to Raceday Operations, Tracks and Racing Facilities Staff: Prepare jockeys' gear for racedays and ensure tidy up of Jockeys Room
• Perform any other related duties as assigned by supervisor

Skills

Customer service

Facility operations

Education

Diploma in Recreation, Facilities Management, or related disciplines

Job description

The Hong Kong Jockey Club in Hong Kong is seeking a Facilities and Recreation staff member to maintain Club facilities and deliver high-quality customer service. You will assist in planning programmes and addressing enquiries to ensure a courteous environment for members and guests.

Key duties include monitoring facility conditions, reporting issues, and preparing race-day gear where applicable, with opportunities to contribute to various activities across clubhouses and OCBBs.