Part time Customer Services Assistant (The Racing Club)

The Hong Kong Jockey Club; Hong Kong; On-site; HKD 146,000 - 154,000; Part time

Job summary

The Hong Kong Jockey Club is seeking event staff to support the Racing Division’s member engagement during racedays and non-racedays at Happy Valley and Sha Tin Racecourses. You will greet members and guests, manage attendance, and hand out souvenirs while working flexible hours, including public holidays.

Ideal candidates have HKDSE with 5 subjects, customer service experience, and proficiency in Illustrator and Photoshop, with strong English and Cantonese communication.

Qualifications

• HKDSE with 5 subjects passed.
• Experience in customer service is advantageous.
• Proficiency in Illustrator and Photoshop.

Responsibilities

• Assist The Racing Club Engagement Team to execute Members’ events during racedays and non-racedays.
• Greet Members and their guests, take photos and attendance, distribute souvenirs.
• Ensure smooth event flow under instruction to minimise errors.
• Work for non-office hours and public holidays at Happy Valley and Sha Tin Racecourses.

Skills

Customer service

Interpersonal communication

English & Cantonese

Mandarin (a plus)

Illustrator

Photoshop

Education

HKDSE (5 subjects)

Tools

Illustrator

Photoshop

Job description

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division

The Racing Division is committed to managing all aspects of Hong Kong’s world-class sport of horse racing, covering the full value chain — from importation and training to racedays, equestrian, welfare, integrity, and international engagement. With Conghua Racecourse and Greater Bay Area expansion, we’re shaping racing into a dynamic sporting, social, and entertainment experience.

The Job

• Assist The Racing Club Engagement Team to execute Members’ events during racedays and non-racedays e.g. greet Members and their guests, taking photos and attendance, distributing souvenirs etc.


• Work closely under instructions from The Racing Club Engagement Team to ensure a smooth flow of events and minimise error


• Work for non-office working hours and Public Holidays at both Happy Valley and Sha Tin Racecourses. Working hours will be notified per job

About You

• Qualification of Hong Kong Diploma of Secondary Education (HKDSE) Examination or above with 5 subjects passed


• Relevant working experience in Customer Service would be an advantage


• Proficiency in using Illustrator and Photoshop


• Excellent interpersonal and communication skills in both English and Cantonese. Mandarin is a plus.


• Responsible, punctual and able to work independently


• An out-going personality and high team spirit to work with others effectively


• Be customer-centric, self-motivated and attention to details and logistics


• A professional manner on handling confidential information

Terms of Employment

Pay-rate: HK$106.5 per hour

Working Schedule

Racedays and Non-Racedays (4-6 hours per day / 6-7 days per month)

• Actual working hours would depend on operational needs.

Working Location

Happy Valley Racecourse and Sha Tin Racecourse

• Actual working location would depends on the event.

Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via [e-mail].

Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.