Guest Relations & Events Associate (Hospitality)

The Hong Kong Jockey Club; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

The Racing Club at The Hong Kong Jockey Club is seeking a Customer Service Officer to serve Members at Happy Valley and Sha Tin venues on racedays and non-racedays, welcoming guests and handling general inquiries. You will assist with table bookings, seating plans, and daily venue utilization reporting to optimise capacity.

Fluent English and Chinese, a diploma in Hospitality or related field, and 1–2 years’ experience are preferred. Night races and holiday hours required.

Qualifications

• Diploma or above in Hospitality Management or related disciplines preferred.
• 1-2 years' relevant experience.
• Excellent interpersonal and communication skills in person and on phone.
• Customer-centric and detail-oriented with strong logistics.
• Good command of spoken and written English and Chinese.
• MS Word & Excel proficiency.
• Willingness to work night races, non-office hours and public holidays.

Responsibilities

• Provide service at The Racing Club's dining venues, including those located at Happy Valley Racecourse and Sha Tin Racecourse, on both racedays and non-racedays
• Warmly welcome and build friendly relationships with Members and their guests at The Racing Club venues
• Answer The Racing Club hotline and respond to general inquiries from Members about the available services and events
• Process table-booking requests from members, whether received by phone or through online channels
• Maximize seat and table utilization at the venues by developing daily booking and seating plans, and prepare venue utilization reports
• Provide on-site support to ensure the successful execution of internal events
• Reply to written and online inquiries, and assist with other office administration tasks
• Undertake any other duties as assigned by the Line Manager

Skills

Customer service orientation

Interpersonal communication

Bilingual English/Chinese

Education

Diploma or above in Hospitality Management or related disciplines

Tools

MS Word

MS Excel

Job description

The Racing Club at The Hong Kong Jockey Club is seeking a Customer Service Officer to serve Members at Happy Valley and Sha Tin venues on racedays and non-racedays, welcoming guests and handling general inquiries. You will assist with table bookings, seating plans, and daily venue utilization reporting to optimise capacity.

Fluent English and Chinese, a diploma in Hospitality or related field, and 1–2 years’ experience are preferred. Night races and holiday hours required.