Member Services Concierge (7‑Day Hotline & Reservations)

Global Sports Jobs Limited; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary and benefits

Dynamic working environment

Development opportunities

Job summary

Global Sports Jobs Limited seeks a Membership Services Officer to support 7-day hotline operations at Sha Tin Racecourse. You will handle inquiries, reservations, and app support while driving programme initiatives through telesales.

The role requires a university degree, at least 1 year in service, and fluency in Cantonese and English. Proficiency in MS Office and a Customer Management System is expected.

Qualifications

• University degree holder with at least 1 year in service industry.
• Good understanding of Customer Management System.
• Strong coordination skills and attention to detail.
• Fluency in spoken Cantonese and English; written English also required.
• Hands-on experience with MS Office applications.

Responsibilities

• Provide services and support during 7-day operation hours via the Members Services Hotline.
• Conduct telesales activities to drive programmes initiatives.
• Address members' inquiries and handle reservations for raceday and non-raceday events.
• Provide mobile app technical support and ensure follow-up of members' needs.
• Record feedback and complaints; accept duties from Line Manager.

Skills

Coordination skills

MS Office

Bilingual English Cantonese

Education

University degree

Tools

Customer Management System

MS Office Suite (Word, Excel, PowerPoint)

Job description

Global Sports Jobs Limited seeks a Membership Services Officer to support 7-day hotline operations at Sha Tin Racecourse. You will handle inquiries, reservations, and app support while driving programme initiatives through telesales.

The role requires a university degree, at least 1 year in service, and fluency in Cantonese and English. Proficiency in MS Office and a Customer Management System is expected.