Member Engagement & Training Manager

Quality Tourism Services Association; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Quality Tourism Services Association in Hong Kong invites an experienced Manager to lead member engagement, industry collaboration, and promotional initiatives. You will oversee training programmes, seminars, and campaigns to uplift service quality while managing communications, publicity, and digital marketing.

You will collaborate with trade partners and government departments to strengthen partnerships, broaden industry support, and coordinate member activities, surveys, and events that shape

Qualifications

• Bachelor's degree with 8+ years' experience in hospitality, tourism, marketing, or related fields.
• Proven track record in managing programmes, campaigns, or member services.
• Strong leadership and stakeholder engagement across trade, government, and education sectors.
• Excellent organisational and project management abilities for multi event delivery.
• Experience in budget management, resource allocation, and achieving revenue/participation targets.
• Solid knowledge of customer service standards, industry practices, and digital marketing strategies.
• Skilled in drafting bilingual (English & Chinese) communications including press releases and reports.

Responsibilities

• Develop training activities, seminars, and workshops to uplift service standards
• Liaise with industry partners and educational institutes to enhance training programmes
• Establish new co op initiatives with trade and training partners to maximise member benefits
• Draft and produce bilingual (English & Chinese) publicity materials including press releases, newsletters, reports, and website content
• Manage and revamp website content; develop online marketing and promotional materials
• Strengthen brand awareness and publicity through digital platforms and media partnerships
• Plan and conduct surveys, focus groups, and interviews to identify member needs
• Gather and analyse member feedback to inform initiatives and solutions
• Coordinate member meetings and Annual General Meetings, including agenda preparation and minutes
• Maintain strong partnerships with trade and government departments to secure support for activities

Skills

Leadership

Stakeholder engagement

Project management

Budget management

Digital marketing

Communication skills

Bilingual English/Chinese

Event planning

Hospitality knowledge

Education

Bachelor's degree

Job description

Quality Tourism Services Association in Hong Kong invites an experienced Manager to lead member engagement, industry collaboration, and promotional initiatives. You will oversee training programmes, seminars, and campaigns to uplift service quality while managing communications, publicity, and digital marketing.

You will collaborate with trade partners and government departments to strengthen partnerships, broaden industry support, and coordinate member activities, surveys, and events that shape