Membership Services Manager: Elevate Member Experience

The Hong Kong Jockey Club; Hong Kong; On-site; HKD 400,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Development opportunities

Dynamic working environment

Job summary

The Hong Kong Jockey Club is looking for a dynamic individual in Hong Kong for a managerial position within the Membership & Customer Excellence Division. The role involves overseeing strategic planning, project management, and department initiatives to enhance member engagement and operational excellence.

Ideal candidates should possess a degree in Business Administration or a related field, along with 5–8 years of managerial experience in project management or customer service. The Club offers a competitive salary, benefits, and development opportunities.

Qualifications

• A degree in Business Administration, Communication, or related disciplines.
• 5–8 years of managerial experience in project management or high-end customer service.
• Experience in supporting senior executives preferred.

Responsibilities

• Provide executive support in strategic planning and departmental initiatives.
• Lead and supervise teams to uphold service excellence.
• Oversee service performance management and compliance.

Skills

Project management

Communication

Customer service

Team leadership

Education

Degree in Business Administration or related fields

Job description

The Hong Kong Jockey Club is looking for a dynamic individual in Hong Kong for a managerial position within the Membership & Customer Excellence Division. The role involves overseeing strategic planning, project management, and department initiatives to enhance member engagement and operational excellence.

Ideal candidates should possess a degree in Business Administration or a related field, along with 5–8 years of managerial experience in project management or customer service. The Club offers a competitive salary, benefits, and development opportunities.