Manager

Quality Tourism Services Association; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Quality Tourism Services Association in Hong Kong invites an experienced Manager to lead member engagement, industry collaboration, and promotional initiatives. You will oversee training programmes, seminars, and campaigns to uplift service quality while managing communications, publicity, and digital marketing.

You will collaborate with trade partners and government departments to strengthen partnerships, broaden industry support, and coordinate member activities, surveys, and events that shape

Qualifications

• Bachelor's degree with 8+ years' experience in hospitality, tourism, marketing, or related fields.
• Proven track record in managing programmes, campaigns, or member services.
• Strong leadership and stakeholder engagement across trade, government, and education sectors.
• Excellent organisational and project management abilities for multi event delivery.
• Experience in budget management, resource allocation, and achieving revenue/participation targets.
• Solid knowledge of customer service standards, industry practices, and digital marketing strategies.
• Skilled in drafting bilingual (English & Chinese) communications including press releases and reports.

Responsibilities

• Develop training activities, seminars, and workshops to uplift service standards
• Liaise with industry partners and educational institutes to enhance training programmes
• Establish new co op initiatives with trade and training partners to maximise member benefits
• Draft and produce bilingual (English & Chinese) publicity materials including press releases, newsletters, reports, and website content
• Manage and revamp website content; develop online marketing and promotional materials
• Strengthen brand awareness and publicity through digital platforms and media partnerships
• Plan and conduct surveys, focus groups, and interviews to identify member needs
• Gather and analyse member feedback to inform initiatives and solutions
• Coordinate member meetings and Annual General Meetings, including agenda preparation and minutes
• Maintain strong partnerships with trade and government departments to secure support for activities

Skills

Leadership

Stakeholder engagement

Project management

Budget management

Digital marketing

Communication skills

Bilingual English/Chinese

Event planning

Hospitality knowledge

Education

Bachelor's degree

Job description

The Quality Tourism Services Association (QTSA) is one of the leading trade associations in Hong Kong, representing more than 1,100 members across retail, dining, and other service providers with over 8,000 outlets citywide. Dedicated to advancing service excellence, our mission is to elevate tourism service quality through a wide range of activities and initiatives that continuously strengthen members' capabilities and reinforce Hong Kong's reputation for outstanding hospitality.

About the role

We are seeking a Manager to drive member engagement, industry collaboration, and promotional initiatives. This full time position leads training programmes, seminars, and campaigns to uplift service quality, while managing communications, publicity, and digital marketing. You will work closely with trade partners and government departments to strengthen partnerships, broaden industry support, and coordinate member activities, surveys, and events that shape strategy and reinforce service excellence.

Key responsibilities

Develop training activities, seminars, and workshops to uplift service standards

Liaise with industry partners and educational institutes to enhance training programmes

Establish new co op initiatives with trade and training partners to maximise member benefits

Draft and produce bilingual (English & Chinese) publicity materials including press releases, newsletters, reports, and website content

Manage and revamp website content; develop online marketing and promotional materials

Strengthen brand awareness and publicity through digital platforms and media partnerships

Plan and conduct surveys, focus groups, and interviews to identify member needs

Gather and analyse member feedback to inform initiatives and solutions

Coordinate member meetings and Annual General Meetings, including agenda preparation and minutes

Maintain strong partnerships with trade and government departments to secure support for activities

About you

Bachelor's degree with 8+ years' experience in hospitality, tourism, marketing, or related fields

Proven track record in managing programmes, campaigns, or member services

Strong leadership and stakeholder engagement skills across trade, government, and education sectors

Excellent organisational and project management abilities for multi event delivery

Experience in budget management, resource allocation, and achieving revenue/participation targets

Solid knowledge of customer service standards, industry practices, and digital marketing strategies

Skilled in drafting bilingual (English & Chinese) communications including press releases and reports

Strong written and verbal communication with creativity in promotional content development

Analytical ability to interpret member feedback and propose actionable solutions

Flexible, proactive problem solver, adaptable to changing priorities and industry trends