Mandarin-Speaking Inside Sales Intern (Growth)

Crane Venture Partners; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

Aspire is seeking a customer-facing role in Hong Kong to advocate for partners and self-serve customers. You will collaborate with internal teams to ensure outstanding service, resolve blockers, and capture customer insights to guide product and service enhancements.

Mandarin fluency is a must, as you’ll engage a diverse client base and help expand our regional footprint. You will drive customer value through proactive relationship management, identify cross-sell opportunities, and maintain

Qualifications

• Experience in customer success or account management.
• Ability to collaborate across teams and departments.
• Fluent Mandarin Chinese required.

Responsibilities

• Be the advocate for customers acquired by our partners and self-serve customers.
• Collaborate with internal teams to provide excellent customer experience and resolve roadblocks.
• Be the voice of the customer and provide feedback to internal stakeholders.
• Identify and capitalize on cross-selling opportunities by understanding customers’ needs and presenting additional solutions or upgrades that drive value for them.
• Maintain accurate records of customer interactions and sales progress in CRM systems. Provide regular updates on pipeline status and report on performance metrics.
• Address customer inquiries, troubleshoot issues, and provide exceptional service that strengthens customer loyalty.

Skills

Customer advocacy

Cross-functional collaboration

CRM systems

Tools

CRM software

Job description

Aspire is seeking a customer-facing role in Hong Kong to advocate for partners and self-serve customers. You will collaborate with internal teams to ensure outstanding service, resolve blockers, and capture customer insights to guide product and service enhancements.

Mandarin fluency is a must, as you’ll engage a diverse client base and help expand our regional footprint. You will drive customer value through proactive relationship management, identify cross-sell opportunities, and maintain