Inside Sales Representative Intern

Crane Venture Partners; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

Aspire is seeking a customer-facing role in Hong Kong to advocate for partners and self-serve customers. You will collaborate with internal teams to ensure outstanding service, resolve blockers, and capture customer insights to guide product and service enhancements.

Mandarin fluency is a must, as you’ll engage a diverse client base and help expand our regional footprint. You will drive customer value through proactive relationship management, identify cross-sell opportunities, and maintain

Qualifications

• Experience in customer success or account management.
• Ability to collaborate across teams and departments.
• Fluent Mandarin Chinese required.

Responsibilities

• Be the advocate for customers acquired by our partners and self-serve customers.
• Collaborate with internal teams to provide excellent customer experience and resolve roadblocks.
• Be the voice of the customer and provide feedback to internal stakeholders.
• Identify and capitalize on cross-selling opportunities by understanding customers’ needs and presenting additional solutions or upgrades that drive value for them.
• Maintain accurate records of customer interactions and sales progress in CRM systems. Provide regular updates on pipeline status and report on performance metrics.
• Address customer inquiries, troubleshoot issues, and provide exceptional service that strengthens customer loyalty.

Skills

Customer advocacy

Cross-functional collaboration

CRM systems

Tools

CRM software

Job description

About The Company

Founders today are building global companies from day one — but the systems that manage their money were built for a different era. Aspire exists to change that!

We’re building the financial operating system for global founders, bringing banking, software, and automation into a single platform so businesses can move faster across borders and stay focused on building.

Aspire is built by people who think from first principles, care deeply about solving hard problems, and take real ownership of their work. Our team brings global experience from leading fintech and technology companies, and many of us are former founders and operators who understand what it takes to build thoughtfully, make trade-offs, and deliver at scale in a global environment.

Backed by leading global investors including Y Combinator, Peak XV, and Lightspeed, Aspire has been trusted by more than 50,000 startups and growing businesses worldwide to manage their finances since 2018. Together with partners like J.P. Morgan, Visa, and Wise, we’re building for the next generation of global companies.

About The Role

• Be the advocate for customers acquired by our partners and self-serve customers.
• Collaborate with internal teams to provide excellent customer experience and resolve roadblocks.
• Be the voice of the customer and provide feedback to internal stakeholders.
• Identify and capitalize on cross-selling opportunities by understanding customers’ needs and presenting additional solutions or upgrades that drive value for them.
• Maintain accurate records of customer interactions and sales progress in CRM systems. Provide regular updates on pipeline status and report on performance metrics.
• Address customer inquiries, troubleshoot issues, and provide exceptional service that strengthens customer loyalty.
• Must be fluent in Mandarin Chinese.

This role provides an exciting opportunity for individuals who are passionate about driving growth and building lasting relationships with clients. You'll work in a fast-paced, dynamic environment, directly contributing to the company's success by identifying new business opportunities and maximizing the value of existing accounts.