Customer Experience & Onboarding Specialist

ETEAM WORKFORCE LIMITED; Hong Kong Island; On-site; HKD 180,000 - 280,000; Full time

Job summary

ETEAM WORKFORCE LIMITED is seeking a Customer Experience & Onboarding Specialist to support customers through face-to-face, phone, virtual, and ticket interactions, guiding them through onboarding and product features. You will conduct onboarding sessions, respond to enquiries with empathy, and contribute to team targets in a fast-paced, target-driven environment.

Fluency in Cantonese is mandatory, with strong English communication preferred.

Qualifications

• 1+ year of customer service or frontline experience.
• Fluency in Cantonese is mandatory.
• Strong English communication skills preferred.

Responsibilities

• Support customers through face-to-face, phone, virtual, and ticket-based interactions.
• Guide customers through onboarding, app usage, processes, and product features.
• Conduct onboarding sessions, presentations, and product demonstrations.
• Handle enquiries professionally and resolve issues with empathy and efficiency.
• Make outbound calls for follow-ups, lead conversion, onboarding, and issue resolution.
• Engage prospective customers through effective pitching, product knowledge, and sales techniques.
• Troubleshoot technical and service-related issues and manage escalations effectively.
• Identify recurring issues and share insights with the Team Lead to support process improvements.
• Contribute to wider Operations initiatives and team targets.

Skills

Cantonese fluency

English communication

Customer service

Sales skills

Public speaking

Job description

Customer Experience & Onboarding Specialist

This is an exciting opportunity for someone with experience in customer service, sales, onboarding, or frontline operations who is looking to grow in a dynamic and target-driven environment. You will support customers through face-to-face, phone, virtual, and ticket-based interactions, guide them through onboarding, app usage, processes, and product features, and build strong customer relationships while delivering a positive end-to-end experience.

Key responsibilities

Support customers through face-to-face, phone, virtual, and ticket-based interactions

Guide customers through onboarding, app usage, processes, and product features

Conduct onboarding sessions, presentations, and product demonstrations

Handle enquiries professionally and resolve issues with empathy and efficiency

Make outbound calls for follow-ups, lead conversion, onboarding, and issue resolution

Engage prospective customers through effective pitching, product knowledge, and sales techniques

Troubleshoot technical and service-related issues and manage escalations effectively

Identify recurring issues and share insights with the Team Lead to support process improvements

Contribute to wider Operations initiatives and team targets

About you

Fluency in Cantonese – Mandatory

Strong English communication skills are highly preferred

Excellent communication, customer service, interpersonal, and problem-solving skills

Confident, outgoing, and comfortable with face-to-face interactions and public speaking

Strong sales, persuasion, and relationship-building skills

Self-driven, resilient, adaptable, and comfortable in a fast-paced, target-driven environment

Ability to work independently while collaborating effectively with a team

1+ year of customer service or frontline experience

Experience in sales, business development, lead generation, or customer acquisition

Experience conducting presentations, seminars, product demonstrations, or onboarding sessions