Manager (Property Management)

Hong Kong Housing Society; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

Hong Kong Housing Society is seeking a seasoned Estate Manager to oversee one or more estates, ensuring quality management services align with policies, leases, and regulatory requirements. You will manage day-to-day operations, handle inquiries, and coordinate with tenants, owners and stakeholders.

You will supervise staff and contractors, supervise repairs, manage budgets and reports, and handle complex tenancy matters with appropriate follow-up.

Qualifications

• Be service-oriented with strong communication and interpersonal skills.
• Demonstrate ability to liaise with internal and external stakeholders at various levels.
• Possess a professional housing management qualification and relevant licence.

Responsibilities

• Manage estates/properties and ensure quality management services per policies and regulations.
• Oversee day-to-day operations, inquiries, complaints and stakeholder communications.
• Supervise estate staff and contractors for maintenance, repairs, and emergencies.
• Prepare budgets, reports and recommendations for management review.
• Handle tenancy and estate matters including arrears and breaches with follow-up actions.
• Process non-domestic letting eligibility checks for approvals.
• Attend meetings with owners’ committees, district representatives and others.
• Coach and develop subordinates and implement service standards.

Skills

Communication

Interpersonal skills

Liaison & negotiation

Education

Housing Management qualification (MCIH/MHKIH/RPHM)

Job description

The Job

• Manage one or more estates/properties and ensure quality property management services are delivered in accordance with HKHS policies, lease conditions, Deed of Mutual Covenant and relevant regulatory requirements.
• Oversee day-to-day estate operations, including customer enquiries, complaint handling and communication with tenants, owners and other stakeholders.
• Supervise estate staff and contractors to ensure proper maintenance, timely completion of repair and improvement works, and effective handling of emergencies.
• Prepare estate budgets, management reports and recommendations to support management review and continuous service improvement.
• Handle tenancy and estate management matters, including arrears, breaches of tenancy conditions and other complex cases, with appropriate follow-up actions.
• Process and screen applicants for all non-domestic letting to check for eligibility and accuracy of information for review and Senior’s review and approval.
• Attend and support meetings with owners’ committees, mutual aid committees, incorporated owners, District Council members and other relevant parties as required.
• Coach and develop subordinates, and ensure effective implementation of service standards and integrated management systems.

The Person

• Possess a professional qualification in Housing Management, such as MCIH, MHKIH or RPHM.
• Hold a valid Property Management Practitioner Licence.
• Have at least 8 years of relevant experience in property management, including a minimum of 2 years in a supervisory role.
• Demonstrate sound business sense and good judgement in handling estate management matters.
• Be service-oriented, with strong communication, presentation and interpersonal skills.
• Be able to liaise and negotiate effectively with internal and external stakeholders at different levels.