Manager, Programmes & Services

NTUC Health Co-operative Ltd

Hong Kong

On-site

HKD 553,000 - 860,000

Full time

12 days ago

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Job summary

NTUC Health Co-operative Limited (NTUC Health) is seeking a Manager, Programmes & Services to lead non-clinical support functions and empower frontline care staff across three pillars: Programme and Volunteer Management, Employee Wellbeing and Administrative Support, and Care and Service Liaison.

Reporting to the Center Director, you will foster Eden Alternative principles, drive regulatory compliance, staff welfare initiatives, and resident-centered operations at our Jurong Spring and

Qualifications

Have a Degree or Diploma in Healthcare Administration, Social Services, Business Management, or a related discipline.
Demonstrate proven leadership capabilities with a track record of managing diverse operational and administrative teams.
Have strong communication, interpersonal, and stakeholder management skills to empower staff and support residents.
Be highly organised, with the ability to oversee multiple portfolios, from financial administration to program design and regulatory submissions.

Responsibilities

Oversee Programme and Volunteer Management to curate engaging activities and strong community partnerships.
Lead Employee Wellbeing and Administrative Support, onboarding, staff welfare initiatives, and regulatory submissions.
Direct Care and Service Liaison, seamless resident admissions, discharge processes, and continuous quality improvement.

Skills

Leadership

Communication

Organisational skills

Stakeholder management

Education

Degree or Diploma in Healthcare Administration / related

Job description

Company description

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a family medicine clinic to cater to the general population.

Job description

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Services

Community Support

CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

Job Description

As the Manager, Programmes & Services, you will play a critical non-clinical leadership role reporting to the Center Director. You will oversee essential support functions that empower our frontline care staff and meet the holistic care needs of our residents. Deeply guided by the principles of the Eden Alternative philosophy, you will promote the facility as the residents' home, support resident independence within the Eden philosophy, and work towards Eden goals by ensuring residents are involved in operational decision-making whenever possible.

You will lead a diverse administrative and support team ensuring smooth execution across three key pillars: Programme and Volunteer Management, Employee Wellbeing and Administrative Support, and Care and Service Liaison

In this role, you will:

Programme and Volunteer Management

Oversee the curation and design of meaningful, engaging programmes that directly combat boredom and loneliness.
Guide the team in driving effective volunteer recruitment, onboarding, and community partnerships.
Ensure residents are involved in co-creation, asserting choices and empowered in discussions for operational decisions.

Employee Wellbeing and Administrative Support

Manage end-to-end onboarding/offboarding, dormitory hygiene and living conditions for stay-in care partners.
Lead the team in driving staff welfare initiatives and supporting training related administration
Drive and ensure seamless non-clinical administrative support for the nursing team.
Actively manage regulatory applications and compliance, acting as the primary lead for licensing audits and ensuring all statutory and licensing requirements are consistently met.

Care and Service Liaison

Design and ensure a seamless resident admission and discharge experience.
Oversee moving-in and living-in for residents, including but not limited to admission referrals, pre-admission counseling, financial assistance processing, and management of bad debts, engaging residents on lifestyle preferences, suggestions or feedback.
Uphold Service Quality standards through feedback management, award submissions, conducting annual resident satisfaction surveys and fostering a culture of continuous quality improvement.
Lead, coordinate, and execute projects designed to continuously enhance the quality of residential care and foster a vibrant, elder-directed community.
Any other duties as assigned by your supervisor

Qualification

You should:

Have a Degree or Diploma in Healthcare Administration, Social Services, Business Management, or a related discipline.
Demonstrate proven leadership capabilities with a track record of managing diverse operational and administrative teams.
Have strong communication, interpersonal, and stakeholder management skills to empower staff and support residents.
Be highly organised, with the ability to oversee multiple portfolios, from financial administration (bad debt management) to program design and regulatory submissions (e.g., MOH audits).

It would be great if you:

Have prior experience in eldercare settings, case management, or healthcare administration.
Are familiar with the Eden Alternative philosophy, healthcare funding frameworks, financial assistance schemes, resident admission processes, and regulatory audits (e.g., MOH, SHQA, CCEA)

Other Information

Location