Executive, Programmes & Services

NTUC Health Co-operative Ltd

Hong Kong

On-site

HKD 223,000 - 402,000

Full time

14 days+

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Job summary

NTUC Health Co-operative Limited (NTUC Health) is seeking an Executive, Programmes & Services to lead one of the core portfolios at our eldercare facilities. This non-clinical role reports to the Manager, Programmes & Services, and focuses on resident-centred care initiatives guided by the Eden Alternative model.

You will rotate across Programme & Volunteer Management, Care & Service Liaison, or Employee Wellbeing & Administrative Support, participating in Care Enhancement Projects and ensuring

Qualifications

Strong organizational, interpersonal, and communication skills with a passion for working with elderly residents.
Be adaptable, customer-focused, and eager to learn across multiple administrative and operational functions.
Possess a collaborative mindset with the ability to work independently on projects and cross-functional teams.

Responsibilities

Lead one core portfolio (Programme and Volunteer Management, Care and Service Liaison, or Employee Wellbeing & Administrative Support) with potential rotation across portfolios.
Champion resident-centred care initiatives to combat loneliness and boredom, and empower frontline staff.
Coordinate end-to-end resident admission and discharge journeys with compassionate support for families.
Administer government financial assistance applications and conduct structured financial reviews with residents and families.
Drive quality improvements, support regulatory standards, and collect feedback to enhance service delivery.
Provide administrative and secretariat support to nursing teams and committees, ensuring smooth operations.

Skills

Organizational skills

Interpersonal skills

Communication skills

Education

Diploma or Degree in Healthcare Management/ Social Services/ Business Administration/ Event Management

Job description

Company description:

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a family medicine clinic to cater to the general population.

Job description:

About Us

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve 'health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

Job Description

As an Executive, Programmes & Services, you will play a key non-clinical operational role reporting to the Manager, Programmes & Services. Deeply guided by the Eden Alternative model, you will champion resident-centred care initiatives that actively combat helplessness, loneliness, and boredom, while empowering frontline care staff.

You will take primary ownership of one of the team's core functional pillars (Programme and Volunteer Management, Care and Service Liaison, or Employee Wellbeing & Administrative Support) with opportunities for periodic job rotation across portfolios to broaden your professional development. Additionally, you will participate in driving Care Enhancement Projects and support regulatory compliance standards.

Primary Portfolio Responsibilities (Assigned / Rotational) - only 1 out of 3:

1. Programme and Volunteer Management Portfolio

Co-create, curate and execute a wide spectrum of meaningful engagement activities and programmes tailored to the diverse needs of elderly residents, encompassing cognitive stimulation, physical activities, reminiscence activities, social recreational activities and intergenerational initiatives.
Engage residents regularly to understand residents' personal preferences, life history, and physical or cognitive limitations.
Collaborate with care partners to integrate meaningful engagement into residents' daily routines.
Actively reach out to diverse external networks—including schools, corporate partners, religious groups, and community organizations—to build a robust volunteer pipeline and strong community partnerships
Oversee the end-to-end volunteer lifecycle, including recruitment, vetting, orientation, skills and interests matching, training, ongoing engagement, appreciation and recognition (retention).
Monitor, evaluate, and track resident participation, feedback and programme effectiveness to continually refine and refresh the social engagement calendar.
Collaborate with multidisciplinary care teams to ensure all programmes are delivered safely and align with individual resident care plans.

2. Care and Service Liaison Portfolio

Coordinate the end-to-end resident admission and discharge journey, delivering a compassionate, seamless experience for residents and their families.
Facilitate comprehensive pre-admission counseling to set clear expectations and ease the transition into the nursing home environment.
Administer and process government financial assistance applications, specifically under the Agency for Integrated Care (AIC) funding frameworks.
Conduct structured financial reviews with residents, Next of Kin (NOK), and Medical Social Workers (MSWs) to assess financial health and establish sustainable payment arrangements.
Serve as the primary coordinator for facility-wide service quality initiatives and feedback management, continuously driving high standards of care and support.
Design, distribute, and analyze regular resident and family satisfaction surveys to gather actionable feedback for service delivery improvements.
Collate quality metrics, compile operational data, and draft narrative submissions for key industry service excellence awards, such as the Singapore Health Quality Award (SHQA) and Community Care Excellence Awards (CCEA).

3. Employee Wellbeing and Administrative Support Portfolio

Deliver comprehensive administrative and secretariat support to nursing team and division level working committees.
Support clinical operations by driving standardisation and process improvements where necessary, liaising with external clinical service providers and medical transport arrangements, collating clinical quality indicators for reporting.
Maintain all relevant resident related administrative information, records, collaterals and archival.
Oversee dormitory management by conducting rigorous monthly hygiene, safety, and living standard audits for occupant accommodation, including follow ups from findings to ensure facilities, living conditions and hygiene standards are upheld.
Ensure seamless staff onboarding and assimilation to welcome, support and integrate new team members into the organisational culture.
Curate, organize, and execute team-bonding events and welfare activities that boost staff morale and foster a positive workplace environment.
Act as the primary Employee Liaison to address non-clinical staff needs and facilitate smooth communication across care teams.
Serve as the Learning and Development (L&D) coordinator for the unit, tracking staff training requirements and skill development needs.
Ensure all team members participate in and complete mandatory courses and essential professional development programmes.

Secondary Responsibilities:

Lead or support key quality and operational improvement projects assigned by the Manager to elevate resident care and operational efficiency.
Assist the Manager in keeping and preparing accurate and updated documentation, workflow compliance, and administrative readiness for Ministry of Health (MOH) audits and licensing requirements.
Participate in planned job rotations across functional pillars to build multi-disciplinary competency, support team cross-coverage, and drive personal professional growth.
Any other duties as assigned by your supervisor.

Qualification

You should:

Possess a Diploma or Degree in Healthcare Management, Social Services, Business Administration, Event Management, or a related field.
Demonstrate strong organizational, interpersonal, and communication skills with a passion for working with elderly residents.
Be adaptable, customer-focused, and eager to learn across multiple administrative and operational functions.
Possess a collaborative mindset with the ability to work independently on assigned projects and cross-functional teams.

It would be great if you:

Have 1-3 years of prior experience in eldercare, healthcare administration, community engagement, or case management.
Are familiar with person-centered care models (such as the Eden Alternative), government financial assistance schemes, or regulatory standards in residential care.

Other Information

Location: