Manager, Care Assessor

NTUC Health Co-operative Ltd; Hong Kong; On-site; HKD 737,000 - 1,105,000; Full time

Job summary

NTUC Health Co-operative Limited is seeking a Manager, Care Transition Office to lead centralized assessment capability and optimize care coordination across NTUC Health services. The role focuses on InterRAI CU implementation, workload planning, and driving a unified client record across care settings.

The ideal candidate will have a nursing/social work/healthcare management degree, InterRAI certification, and strong change-management skills to improve patient journeys and regulatory compliance.

Qualifications

• Degree in Nursing, Social Work, Occupational Therapy, Physiotherapy, or Healthcare Management.
• Certified InterRAI Assessor (or eligible to certify).
• Strong process optimization and change management skills.
• Excellent interpersonal and engagement abilities.
• Analytical mindset for interpreting workload data.

Responsibilities

• Establish centralized assessment capability across NTUC Health services (InterRAI CU).
• Manage and scale assessment workload and train junior assessors.
• Coordinate internal care handoffs to streamline patient journeys.
• Develop and evaluate a unified “One Care Plan” across services.
• Ensure compliance with regulatory and governance frameworks.

Skills

InterRAI assessment

Stakeholder engagement

Data analysis

Change management

Team leadership

Education

Nursing/Social Work/OT/PT or Healthcare Management degree

Certified InterRAI Assessor

Job description

Company description

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a family medicine clinic to cater to the general population.

Job description

About Us

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

Job Description

NTUC Health is a leading provider of eldercare and community care services in Singapore. Our mission is to provide quality and affordable care that helps seniors age with dignity and participate actively in the community. To achieve this, we operate an extensive and integrated ecosystem of services that includes nursing homes, senior day care centres, home care services, and active ageing centres, all designed to support the health and well‑being of seniors across different stages of their care journey.

The Care Transition Office (CTO) ensures seniors receive continuous care as they come into and move between different NTUC Health services within Integrated Community Care Provider (ICCP) framework.

Its role includes:

• Connecting Services: Serving as the main link between hospitals, social services, and NTUC Health's and ICCP's various care options—like home care, nursing homes, and active ageing centres to make sure clients have a smooth experience.
• Improving Care Journeys: Creating clear and efficient referral processes so seniors can easily move from hospital care to community support, and within community care services as their needs evolve, without delays.
• Boosting Teamwork: Leading efforts to identify gaps in care, simplify how we work together, and make our services easier for seniors and their families to access.

Manager, Care Transition Office plays a critical dual role: establishing NTUC Health's centralized assessment capability and driving internal care transition integration. As the lead for this function, this role will scope assessment workload demand (InterRAI CU), optimize care coordination handoffs between services, and support NTUC Health in achieving the aim of a single care plan for clients .

Key Responsibilities

• Assessment Capability Scoping & Management: Establish operational guidelines for centralized assessment support (InterRAI CU) across Senior Care Centres, Home Care, and Community Social Services; directly conduct assessments while evaluating workload volume to determine future team scaling (up to 4 assessors). Be willing and able to eventually become a master trainer for Interai for an envisaged train-the-trainer model.
• Internal Care Coordination Optimization: Streamline internal onboarding and transfer processes, working closely with Care Coordinators across NTUC Health to standardize handoffs and eliminate transition bottlenecks.
• “One Care Plan” Strategy Integration: Contribute towards the design, pilot, and evaluation of journey-based integration models that unify multidisciplinary care plans into a single client record.
• Quality & Regulatory Compliance: Ensure all assessment workflows adhere to AIC guidelines, MOH regulatory standards, and internal clinical/social governance frameworks.
• Team Supervision (Phase 2): Recruit, onboard, train and supervise junior Care Assessors as assessment demand expands.

Qualification

You should have:

• A Degree in Nursing, Social Work, Occupational Therapy, Physiotherapy, or Healthcare Management. Minimum 5 years of clinical, social work, or care assessment experience in eldercare or community health settings, with demonstrated project or team leadership.
• Certified InterRAI Assessor (or eligible/willing to undergo immediate certification).
• Strong process optimization and change management skills, with experience navigating cross-division workflows.
• Strong interpersonal and engagement skills.
• Analytical mindset with the ability to interpret assessment workload data to inform manpower planning.

It would be great if you:

• Possess prior involvement in health system integration, pilot project implementations, or EMR/care management system redesigns.
• Hold advanced qualifications in Gerontology or Healthcare Operational Excellence (e.g., Lean/Six Sigma).