Manager - Corporate Account

KLN Logistics Group; Hong Kong; Vor Ort; HKD 420.000 - 660.000; Vollzeit

Zusammenfassung

KLN Logistics Group in Hong Kong is seeking a Corporate Account Manager to drive profitability by managing and growing strategic accounts in freight forwarding. You will lead cross-functional collaboration with Operations, IT, and Business Unit Heads, renew LSAs, analyze P&L, and identify opportunities for cost-effective, innovative solutions while aligning with clients' mid- and long-term plans.

The role requires 5+ years in logistics, strong English and Chinese, and proven people leadership to

Qualifikationen

• Bachelor’s degree in Business Administration, Logistics, or related field.
• At least 5 years in freight forwarding/logistics, preferably key account management.
• Good command of spoken and written English and Chinese.
• Customer-oriented with excellent communication and interpersonal skills.
• Candidates with less experience may be considered for Assistant Manager - Corporate Account.

Aufgaben

• Achieve financial targets by effectively managing and growing corporate accounts.
• Drive continuous improvement in customer operations and overall satisfaction.
• Handle key customer issues and provide timely and effective solutions.
• Maintain regular communication with clients and proactively identify new business opportunities within existing accounts.
• Supervise the customer service team in handling client inquiries and ensuring service excellence.
• Lead the renewal of existing LSA contracts by analyzing historical business data, evaluating the current value proposition, and proposing cost-effective and innovative solutions.
• Collaborate with internal stakeholders to prepare contract renewal proposals and recommend next steps.
• Support team development to ensure alignment with professional standards and organizational expectations.
• Strengthen customer relationships to enhance retention and drive business growth.
• Follow up on major account sales leads to support conversion and revenue generation.

Kenntnisse

Client relationship management

Communication skills

Bilingual English and Chinese

Ausbildung

Bachelor's degree in Business Administration, Logistics, or Supply Chain Management

Jobbeschreibung

Responsibilities

• Achieve financial targets by effectively managing and growing corporate accounts
• Drive continuous improvement in customer operations and overall satisfaction
• Handle key customer issues and provide timely and effective solutions
• Maintain regular communication with clients and proactively identify new business opportunities within existing accounts
• Supervise the customer service team in handling client inquiries and ensuring service excellence
• Lead the renewal of existing LSA contracts by analyzing historical business data, evaluating the current value proposition (e.g., P&L performance), and proposing cost-effective and innovative solutions aligned with the customer’s mid- and long-term strategic plans
• Collaborate with internal stakeholders (Operations, IT, Business Unit Heads) to prepare contract renewal proposals and recommend next steps
• Support team development to ensure alignment with professional standards and organizational expectations
• Strengthen customer relationships to enhance retention and drive business growth
• Follow up on major account sales leads to support conversion and revenue generation

Requirements

• Bachelor's Degree holder or above in Business Administration, Logistics, Supply Chain Management or other relevant disciplines
• At least 5 years’ experience in freight forwarding / logistics industry, preferably in key account management
• Good Command of spoken and written English and Chinese
• Customer-oriented, with excellent communication and interpersonal skills
• Candidate with less experience will be considered as Assistant Manager - Corporate Account

We are an equal opportunity employer and welcomes applications from all qualified candidates. All personal data will be kept in the strictest confidence and will be used for recruitment purpose only. All applicants maybe considered for other suitable positions in KLN Logistics Group Limited. All personal data of unsuccessful candidates will be destroyed.