Manager / Assistant Manager, Customer Analytics

Shanghai Commercial Bank Ltd; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Shanghai Commercial Bank Ltd. is seeking a seasoned data analytics professional to support business analysis and marketing campaigns within the bank. You will craft insights for productivity and branch optimization, and collaborate with product teams, frontline units, and IT to deliver data-driven solutions.

The role requires strong SQL/SAS/Python skills, 5 years of experience, and fluency in English and Chinese. CRM experience is a plus and independent work is expected.

Qualifications

• Degree holder or above in Statistics, Mathematics, Business Analytics or Information Technology related discipline.
• Minimum 5 years of relevant experience in data analytics, preferably in Banking, Financial Services or FinTech industry.
• Proficient in big data / machine learning / predictive modelling using SQL, SAS, Python or other analytical tools for model development.
• Good interpersonal skills with strong business sense so as to communicate analytical subjects effectively with various business units including non-technical counterparts.
• Strong analytical, project management and problem solving skills.
• Mature, proactive and able to work independently.
• Experienced in CRM system is a plus.
• Good command of both written and spoken English and Chinese, including Putonghua.

Responsibilities

• Support regular / ad-hoc business analysis and marketing campaigns of the bank.
• Assist to conduct productivity, branch scorecard and branch portfolio analysis to facilitate sales planning and branch optimization.
• Assist the development of customer/ product level strategy by providing data/ analysis driven insight.
• Work closely with cross-functional units to understand analytic needs and develop solutions, coordinate with IT on data analytics requirements.
• Streamline and automate internal processes to ensure efficient and effective data generation and analytics.
• Follow up with Sales Management team and Branch on sales performance to improve sales efficiency and uplift productivity.
• Undertake ad-hoc tasks, participate in system enhancement UAT and assigned projects.

Skills

Big data analytics

Machine learning

SQL

Python

Communication

Education

Statistics degree

Mathematics degree

Business Analytics degree

Tools

SQL

SAS

Python

Job description

Support regular / ad-hoc business analysis and marketing campaigns of the bank

Assist to conduct productivity, branch scorecard and branch portfolio analysis to facilitate sales planning and branch optimization

Assist the development of customer/ product level strategy by providing data/ analysis driven insight.

Work closely with cross-functional units (e.g. product teams, frontline units) to understand their analytic needs and develop right solution for them, work closely with IT to identify and execute data analytics requirement

Streamline and automate internal processes to ensure efficient and effective data generation and analytics

Follow up with Sales Management team as well as Branch on their sales performance and improve sales efficiency and uplift productivity

Undertake ad-hoc tasks as assigned, participate in system enhancement UAT and assigned projects

Requirements

Degree holder or above in Statistics, Mathematics, Business Analytics or Information Technology related discipline.

Minimum 5 years of relevant experience in data analytics, preferably in Banking, Financial Services or FinTech industry

Proficient in big data / machine learning / predictive modelling using SQL, SAS, Python or other analytical tools for model development

Good interpersonal skills with strong business sense so as to communicate analytical subjects effectively with various business units including non-technical counterparts

Strong analytical, project management and problem solving skills

Mature, proactive and able to work independently

Experienced in CRM system is a plus

Good command of both written and spoken English and Chinese, including Putonghua

More experienced candidate would be considered for higher position

We are an equal opportunity employer.

All personal data collected will be used for recruitment related purposes strictly in accordance with the Bank's personal data policies, a copy of which will be provided upon request by contacting our Personal Data Compliance Officer.

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Incorporated in November 1950, Shanghai Commercial Bank Ltd. is one of the most well known local Chinese banks in Hong Kong. At present, there are more than 40 local and overseas branches. The Bank has always been pursuing the motto of its founder, Mr. Kwang-pu Chen, to 'Serve the Community'. The Bank's slogan of 'For Personalized Service' and 'All in a Family' denotes the Bank's devotion to providing personalized services to its clients and promoting a harmonious relationship among its staff members.

Incorporated in November 1950, Shanghai Commercial Bank Ltd. is one of the most well known local Chinese banks in Hong Kong. At present, there are more than 40 local and overseas branches. The Bank has always been pursuing the motto of its founder, Mr. Kwang-pu Chen, to 'Serve the Community'. The Bank's slogan of 'For Personalized Service' and 'All in a Family' denotes the Bank's devotion to providing personalized services to its clients and promoting a harmonious relationship among its staff members.