Manager, Agency Training and Development

Manulife John Hancock; Hong Kong; Hybrid; HKD 420,000 - 660,000; Full time

Job summary

Manulife John Hancock in Hong Kong seeks a Training Manager to deliver quality training, assess effectiveness and identify agency training needs. You will own training programs, monitor outcomes, and drive initiatives that support agency growth.

The role requires strong communication, analytical thinking and fluency in English and Chinese, with Putonghua an advantage. You will collaborate across departments and contribute to a culture of learning and development.

Qualifications

• University graduate with training and insurance professional qualifications.
• Financial planning certification preferred.
• Proven track record in developing and executing training programs.
• Strong communication, interpersonal and presentation skills.
• Independent and self-driven with result-oriented mindset.
• Proficiency in English and Chinese; Putonghua is a plus.

Responsibilities

• Deliver quality training aligned with need-based selling concepts.
• Own and ensure quality of training delivery.
• Monitor training program effectiveness.
• Identify training needs of the agency force.
• Develop programs addressing business needs.
• Lead cross-department projects and gather manager feedback.
• Promote open communication channels with managers.

Skills

Communication skills

Interpersonal skills

Presentation skills

Analytical mind

Problem solving

Customer care focus

Self-driven

Education

University degree

Insurance professional qualifications

Financial planning certification (preferred)

Tools

Learning Management Systems

MS Word

MS Excel

MS PowerPoint

MS Teams

Chinese word-processing

Job description

Manulife is seeking a Training Manager to deliver quality training and assess the training effectiveness. He/she is expected to identify training needs and drive suitable training initiatives that support the agency growth

Position Responsibilities:

• Deliver quality training to the developed training programs, align with the need-based selling concepts in new agent training
• Take ownership of training program and responsible for the quality of training delivery
• Monitor the effectiveness of the programs
• Identify and assess the training needs analysis of the agency force
• Develop programs that address specific business needs
• Play an active role in promoting the communication channel with managers and collect feedback on training program
• Lead projects when required; Play a highly collaborative role in cross-department projects

Required Qualifications:

• University graduate with training and insurance professional qualifications
• Professional qualification on financial planning is preferred
• Track record in developing and executing successful training programs
• Strong communication, interpersonal and presentation skills
• Strong analytical mind and problem-solving skills, with innovation and a customer-care focus
• Independent and self-driven with result-oriented mind set
• Proficiency in English and Chinese, both spoken and written; Putonghua is an advantage
• Proficiency in Learning Management Systems
• Strong PC skills in MS Word, Excel, Power Point, Teams and Chinese word-processing
• Candidates with less experience may be considered for Assistant Manager Position

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Working Arrangement

Hybrid