Director, Agency Recruitment and Development

Manulife/John Hancock; Hong Kong; Hybride; HKD 900 000 - 1 300 000; Plein temps

Avantages offerts par ce poste

Hybrid work arrangement

Global team

Résumé du poste

Manulife/John Hancock in Hong Kong seeks a Director of Agency Recruitment and Development to lead strategic recruitment programs, oversee major initiatives and partner with Field Force and other departments to grow a high-quality agency force. The role emphasizes program design, stakeholder engagement, and data-driven decision making.

The ideal candidate brings 10+ years in insurance with supervisory experience, strong English and Chinese communication, and proven ability to drive results within

Qualifications

• Degree in Business Studies, Management or Finance related subjects.
• Minimum 10 years insurance industry experience with at least 5 years in supervision.
• Strong knowledge of agency operations and related systems.
• Proven track record of results and change initiatives.
• Excellent English and Chinese (spoken and written).
• Strong analytical, project management and organizational skills.
• Good teamwork, strategic thinking, and ability to work under tight timelines.

Responsabilités

• Provide strategic input to recruitment programs and campaigns for industry and organic profiles.
• Oversee recruitment initiatives and projects, mobilizing agency stakeholders.
• Shape recruitment packages in response to market dynamics and business priorities.
• Oversee recruitment activities from planning to execution, monitor progress and risks.
• Design recruitment seminars and workshops to improve program understanding and engagement.
• Collaborate with Field Force, Agency Directors and other departments to ensure timely delivery and smooth onboarding.

Connaissances

English proficiency

Chinese proficiency

Analytical skills

Project management

MS Word

MS Excel

MS PowerPoint

Interpersonal skills

Presentation skills

Organizational skills

Formation

Business/Management/Finance degree

FLMI Certification (Nice to Have)

Outils

MS Word

MS Excel

MS PowerPoint

Description du poste

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Director, Agency Recruitment and Development with the resources to solve critical problems for the future of our business, which is why we need you. The Director will play a pivotal role in advancing the agency recruitment agenda and driving new recruitment projects with an ultimate goal to grow the agency force aggressively in alignment with the Company's direction of developing Premium Agency.

Position Responsibilities:

• Provide strategic input into the design, review and ongoing enhancement of competitive recruitment programs and campaigns for both industry and organic profiles, ensuring alignment with the Company’s direction and evolving business needs
• Oversee and lead the recruitment initiatives and special projects, mobilizing agency stakeholders to strengthen program awareness, accelerate adoption and drive effective execution across the agency force
• Play an integral role in advancing industry recruitment by partnering with relevant stakeholders to shape, review, update and promote compelling recruitment packages that respond to market dynamics, competitive practices and business priorities
• Provide rigorous oversight of recruitment activities from preparation through implementation, closely monitoring progress, execution quality and key milestones, identifying risks or gaps, and driving timely follow-through to support recruitment targets and grow agency manpower for our long‑term sustainable business growth
• Design and promote effective recruitment seminars, developmental and motivational workshops and engagement initiatives that enhance program understanding, build commitment and equip agency leaders to recruit and develop quality agency talent more effectively
• Collaborate with Field Force, Agency Directors and different departments to formulate an efficient work process to ensure the timely, accurate and high‑quality delivery of recruitment activities and a seamless onboarding experience for new agents

Required Qualifications:

• Degree holder in Business Studies, Management or Finance related subjects
• At least 10 years of work experience in insurance industry with minimum 5 years of supervisory experience
• Good knowledge of agency operations and the system in driving desired behaviors
• Proven track record of achieving results and initiating changes
• Good team player, strategic thinker and work under tight timeline
• Good analytical and project management skills, and strong business sense
• Good organization skills and attentive to details
• Good interpersonal and presentation skills
• Excellent command of spoken and written English and Chinese
• Strong PC skills in MS Word, Excel, Powerpoint and Chinese word processing

Nice to Have:

• Preferably The Fellow, Life Management Institute (FLMI) holder

When you join our team:

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement Hybrid

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry‑leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

We’re proud of our accomplishments and recognition. Recent awards include:

• 2026 Gallup Exceptional Workplace Award Winner
• Manulife Named one of Forbes World’s Best Employers 2025
• Financial Times World’s Best Employers Asia‑Pacific 2026
• We’ve been recognized as one of Canada’s Top 100 Employers 2026
• #1 Life Insurer for AI Maturity by Evident 2026